Operations & Workforce Management Leader

ANTHONY MCCALL

Arlington, WA 530-***-**** ***********.***@*****.***

OPERATIONS & WORKFORCE MANAGEMENT LEADER

Operational leader with 10+ years of experience supervising teams of 15–20 employees in high-volume, federally regulated environments. Proven ability to optimize labor costs, enforce safety and compliance standards, manage budgets, and improve operational efficiency. Strong background in workforce planning, service performance, and team development. SELECTED ACHIEVEMENTS

• Led daily operations overseeing 15–20 employees in a high-demand service environment.

• Reduced overtime through strategic labor forecasting and scheduling adjustments.

• Maintained strong safety and compliance standards in a federally regulated workplace.

• Improved workflow efficiency through coaching and performance alignment.

• Managed weekly operational budgeting and cost controls. CORE COMPETENCIES

Operations Leadership Workforce Planning & Scheduling Labor Cost Control Safety & Regulatory Compliance Policy Enforcement Budget Oversight Customer & Stakeholder Service

Team Development Process Improvement Microsoft Office (Excel, Outlook, Word) PROFESSIONAL EXPERIENCE

Operations Manager (Postmaster) – United States Postal Service (Nov 2024 – Present)

• Lead daily operations for a high-volume federal service facility.

• Supervise and develop 15–20 employees ensuring productivity and performance standards.

• Execute manager-on-duty authority including staffing adjustments and issue resolution.

• Monitor labor utilization and control overtime while maintaining efficiency.

• Enforce safety standards and operational policies. Operations Supervisor – United States Postal Service (Nov 2022 – Nov 2024)

• Directed daily workflow operations in a fast-paced, deadline-driven environment.

• Coached and mentored staff to improve accountability and performance.

• Managed staffing assignments based on demand fluctuations.

• Maintained compliance with safety and operational procedures. Customer Service & Lead Clerk – United States Postal Service (May 2015 – Nov 2022)

• Scheduled workforce based on projected workload and service demands.

• Supported operational planning to reduce unnecessary labor costs.

• Maintained accurate reporting and operational documentation. EDUCATION

Medical Assistant Certification – Pima Medical Institute (2010) GPA: 3.8

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