Senior IT Operations & Incident Manager

ADRIAN M. SALGADO **** Central Ave ~ Alameda, CA *4501

510-***-**** i **********@*******.***

PROFILE SUMMARY

Incident Management IT Operations Management Infrastructure Support Change Management x Highly analytical, methodical, and forward-thinking professional, armed with 20 years extensive experience in IT management, incident management, helpdesk support, network administration, operational control and as well as quality and process improvement.

x Experienced IT professional with solid Change and Incident Management background, possess proven ability to ensure the smooth running of IT systems and to provide IT services that will improve the efficiency, security and performance of an organization. x Possess extensive experience in installing, maintaining, configuring and troubleshooting complex computer software and hardware issues.

AREAS OF EXPERTISE

• Server Administration • Network Configuration • PC Hardware and Software Repair

• Routers and Switches • Database Configuration • Network Protocol and Security

• Virtual Storage • Change Management • Troubleshooting and Analysis

• Process Improvements • Project Management • Client Relationship

• System Operations • Asset Management • Quality Assurance PROFESSIONAL EXPERIENCE

Doppelmayr Cable Car – Oakland, CA 2014 - Present

Systems Operator

x Operate from Central Control Center aerial transit vehicles such as 3 three-car cable trains along a specific route and makes designated stops as required.

x Provide train arrival/departure information to passengers; remove and reroute trains prior to shutdown for maintenance and startup cycles.

x Coordinate safety train inspection rides; administer lock-out tag-out policy for maintenance workers as requested. x Provide incident communication updates to operations management and city public transit authority. JPMorganChase San Francisco, CA Feb. 2007 - Feb. 2011 Consultant w/Technisource Corporation Technician (Data Center Infrastructure and Operations) x Responsible for handling the daily tape management system (TMS) activity for JPMorganChase; prepared transmission file for JPMC’s security tape vault system.

x Transmited outbound tape report and file for offsite storage vendor (Iron Mountain); resolved when necessary, any tape library system errors and reported anomaly to vendor.

x Assisted the data center operations manager with network device racking, removal of CAT-V Ethernet cable, assemble server supports, decommission servers, organize cable and spare network and telecommunication equipment. x Conducted inventory of servers and network devices, recorded and appended inventory statistics to inventory logistics file. Greater Bay Bank, N.A. Palo Alto, CA Dec. 2005 – Feb. 2007 Consultant w/TAC Worldwide Corporation Change Management Specialist (Change Management) x Introduced Organizational Change Management to the company. Partnered the company's senior leadership to design, develop and implement the company's Organizational Change Management, training, and internal communications strategies. x Verified the completeness and timeliness of changes entered into the change management system; followed up with non- compliant changes made outside the change management process. x Updated and ensured the on-going data integrity of the change management database; processed and maintained change process documentation.

x Acted as the primary point of reference for questions, problems, suggestions, and complaints about the change management system; recommended needed adjustments to the change system, as appropriate. KEY ACCOMPLISHMENTS

x Responsible for the overall development, maintenance, organization, of the Change Management process, adhering to the requirements as called for by the Sarbanes-Oxley Act (SOX 404). x Acted as the Help Desk liaison to Internal Audit, regularly monitored for compliance with Change Management Policies & Procedures and provide staff instruction as required to maintain compliance. Robert Half International, Inc. Pleasanton, CA Feb. 1999 – Apr. 2005 Change Control Analyst (IT Quality Assurance/Change Management) x Worked with end-users on training to define how change management software will be utilized and defined required modifications, additional reports, and required interfaces. x Led design for database screens and reports to support user requirements. Defined integration requirements. Worked with the Web Release Engineering team to develop test plans, test cases and test script. x Provided on-call support during emergency escalation for production issues related to job stream, network, technical support, and data center. Conducted SWAT (emergency meeting with IT department leads) meeting as needed, to resolve critical issue. x Identified logging deficiencies of the change control system to meet Sarbanes-Oxley compliance requirement. Provided production change schedule to NOC team and verified schedule of batched jobs (Autosys) utilizing Unix commands. KEY ACCOMPLISHMENTS

x Reduced 20 percent of overhead costs by creating enterprise-wide system matrix for upper IT management. x Sought out and made recommendation of emerging technologies to enhance the productivity of the IT staff. Lam Research Corporation, Fremont, CA Jun. 1997 – Nov. 1998 Business Systems Analyst (Disaster Recovery Management) x Participated and served as a resource for the development of policies, procedures and guidelines for IT system recovery, as well as continuity of IT operations and crisis, incident and event management. x Managed project with scheduling and planning of meetings between IT stakeholders, IT department resources, and external vendor personnel to allocate start/completion times. x Met with individual business unit leads to identify service levels for disaster recovery project manager (ComDisco). x Ensured appropriate documentation is maintained for regulatory requirements and creation of technical scripts and operation run-books.

PRIOR EXPERIENCE

x Computer Operator LAM Research Corporation, Fremont, CA Apr. 1996 – May. 1997 x Computer Operator NEOPOST, Hayward, CA Jan. 1996 – Mar. 1996 x Data Entry Clerk/Computer Operator PRIMEX PHYSICS INTERNATIONAL, San Leandro, CA Jul. 1989 – Dec. 1995 x Computer Operator FURNISHINGS 2000, Hayward, CA Jan. 1986 – Jun. 1989 x Data Entry/Computer Operator SEAR ROEBUCK and CO., Hayward, CA Sept. 1983 – Dec. 1985 ACADEMIC AND PROFESSIONAL CERTIFICATION

x University of San Francisco School of College of Professional Studies 2004 B.S. in Information Systems

Related Courses: HTML, CSS, SQL, PHP, Java

x Disaster Recovery

Sungard Planning Solution:

Comprehensive Business Recovery Training

x ComDisco ComPAS Recovery Software Training

x ITIL Foundation

ITIL ThoughtRock

x Project Management, ESI Inc. and George Washington University TECHNICAL PROFICIENCIES

SOFTWARE

x Desktop: MS Office (Word, Excel, Access, Powerpoint), MS Project, MS Visio, Salesforce x Change Management: Onyx, PVCS Version Control, Remedy x Web Applications: PHP, Java, HTML

x Communications: MS Exchange, Lotus Notes

x Backup: ArcServe, NetBackup

x Reporting: SQL, Crystal, Pagemaker

HARDWARE

x Servers: SUN Enterprise, DEC (Compaq) Alpha, Compaq Proliant x Mid-range Systems: VAX 6XXX, 7XXX Series, HP3000, IBM (AS400), IBM Series 1 x O/S and UNIX: SUN/Solaris, DEC/VMS, IBM/AIX, DataGeneral/AOS/VS

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