IT Support Specialist with Strong Communicator Skills

SOPHIA C. PALOMO

Schertz, Texas 520-***-**** ******.********@*****.***

PROFESSIONAL SUMMARY

IT support professional with hands-on experience troubleshooting computers, software, and digital systems. Skilled at diagnosing technical issues, supporting users, and explaining technology in clear, practical ways. Strong written communicator with hands-on experience managing online systems, explaining technical concepts clearly, and supporting fast-paced operational workflows. Highly adaptable, reliable, and skilled at maintaining accuracy, consistency, and quality across repeated content and process updates.

TECHNICAL SKILLS

Computer hardware troubleshooting and repair PC building, upgrades, and installation

Web platforms & digital tools Windows system troubleshooting

HTML, CSS, React basics Problem-solving & system troubleshooting

Programming fundamentals: C, Python, JavaScript Google Workspace (Docs, Sheets)

PROFESSIONAL EXPERIENCE

Hacienda at the Canyon – Tucson, AZ September 2025 – Current

TECHNOLOGY CONCIERGE

•Provided technical support for printers, TVs, mobile devices, computers, and internet connectivity, diagnosing and resolving hardware, software, and network issues.

•Managed scheduling systems, digital communications, and service coordination across multiple platforms.

•Coordinated with external vendors to resolve service issues, document outcomes, and maintain continuity.

•Created and delivered group technology workshops, translating technical information into clear, user-friendly instruction.

•Served as a primary point of contact for troubleshooting, documentation, and follow-up support.

Code Ninjas – Oro Valley, AZ September 2025 – Current

SENSEI

•Instructed foundational STEM concepts to children using robotics, block-based coding, and game-based learning.

•Taught foundational programming concepts such as logic, sequencing, and problem-solving through interactive coding exercises and interactive tools.

•Explained technical concepts in age-appropriate, engaging ways to support learning and retention.

•Fostered problem-solving, creativity, and logical thinking in a classroom setting.

•Maintained a positive, structured learning environment while adapting instruction to different skill levels.

Cracker Barrel – Tucson, AZ March 2023 – September 2025

SERVER

•Deliver fast casual dining service, including the preparation and serving of alcoholic beverages.

•Responsible for bussing and resetting tables, ensuring a clean and welcoming dining environment.

•Used and troubleshot restaurant POS systems and digital ordering tools in a high-volume environment.

PetSmart – Tucson, AZ December 2023 – January 2025

BATHER

•Manage grooming appointments using Prism software, ensuring efficient scheduling and excellent client communication.

•Answer phones, assist customers with inquiries, and recommend grooming products, leading to consistently positive feedback.

•Provide professional dog bathing services, following safety procedures and maintaining high cleanliness standards.

•Support groomers with additional tasks, contributing to the overall success of the team.

Hacienda at the Canyon – Tucson, AZ September 2022 – December 2022

SERVER

•Delivered high-quality dining service in a senior living environment while operating POS ordering systems and digital service tools.

•Experience in food expo, wine knowledge, and serving alcoholic beverages.

•Maintained cleanliness and bussing and resetting tables.

The Habit – Tucson, AZ February 2022 – September 2022

C3 – CASHIER / PREP COOK

•Delivered customer service in a fast casual restaurant environment, handling cash transactions and food preparation.

•Ensured cleanliness of dining and kitchen areas through regular cleaning and deep sanitization.

•Managed order entry, payment processing, and drive-thru systems using computerized restaurant software.

Wild Katz – Tucson, AZ May 2020 – September 2021

ASSOCIATE

•Provided customer service and interacted with young children and parents in a play-focused environment.

•Conducted food service and prep, stocked merchandise, and maintained cleanliness of all areas.

•Enforced site rules and conducted equipment safety inspections to ensure a safe and enjoyable experience.

EDUCATION CERTIFICATION

High School Diploma Palo Verde Magnet High School 2022

University of Arizona Full-Stack Web Development Certification

Pima Community College Currently pursing bachelor’s degree in computer science.

Programming Python, JavaScript, HTML, CSS, and frameworks like React, SQL, NoSQL, MongoDB.

Portfolio GitHub Portfolio Showcasing projects including a password generator,

employee-manager database, problem-solving apps, and more.

Contact this candidate