Customer Service Professional with Administrative Focus

Meaghan M. Krebs

**** ********* **, ******* ** **906 517-***-**** ********@*****.***

PROFESSIONAL PROFILE

I am seeking a position where I am able to utilize all my skills, position to build on my strengths, and one that allows me to offer my support and compassion to others. I will be a complement to any team that is dedicated to professionalism and accountability.

SKILL PROFILE

Medical:

Excellent Customer Service Knowledge of Anatomy and Physiology Administer and Interpret 12 Lead EKG Dermal Puncture Phlebotomy OSHA/HIPAA Standard Compliant

Clerical:

Microsoft (Word, Excel, PowerPoint, Outlook) Sales Force PeopleSoft Acculynx

Great Plains PeopleSoft

CRM (Customer Relationship Management) System Excellent Customer Service Helped create then reporting portal for MERS; rolled out to the whole state in regions alone. Construction Work/Labor:

Drywall Hanging and Finishing Construction Work

Installation of Vinyl, Engineered, and Laminate Floors Trim/Painting Demolition Assist in Deck Building

EXPERIENCE

Krebs Handy Man Work Lansing, MI

Handy Man / Construction Jul. 2024 to Current

• Drywall; Hanging and Finishing, Demolition, Lawn Care

• Painting; Residential and Commercial

• Flooring

• Siding

• Gutters

• Demolition / Clean outs

• Lawn Care

North Grand River Cooperative Lansing, MI

Packer Feb. 2024 to Jun. 2024

• Packing linen carts for McClaren and Sparrow and other healthcare facilities

• Using the weighing system to ensure carts weigh the correct amount Titanium Builders Lansing, MI

Construction Worker Aug. 2023 to Oct. 2023

• Building decks, Drywall Hanging and Finishing, Painting Walnut Builders LLC Lansing, MI

Construction Worker May. 2023 to Sep. 2023

• Demolition, Drywall Hanging and Finishing, Installation of Flooring, Painting MI Home Pros Lansing, MI

Administrative Assistant Jun. 2022 to Sep. 2022

• Schedules, sets up and confirms various appointments and meetings, makes reservations, arranges, and coordinates insurance appointments

• Measure roofs and order and deliver through Wimsatt

• Generates daily, monthly, quarterly, and annual reports from various resources

• Creates invoices and vouchers

Delta Dental/ Aston Carter Lansing, MI

Administrative Assistant - Corporate Real Estate Services Apr. 2022 to Jun. 2022

• Establishes and maintains a filing system and/or records retention systems

• Schedules, sets up and confirms various appointments and meetings, makes reservations, arranges, and coordinates catering, equipment installation requests, and necessary materials

• Operates office equipment, which may include a personal computer, typewriter, copier, scanner, calculator, fax machine

• Maintains related departmental records

• Completes and submits requests for supplies, equipment, and staff reimbursement

• Generates daily, monthly, quarterly, and annual reports from various resources and may be required to generate graphs

• Creates requests for vouchers and other departmental administrative forms where appropriate Delta Dental/ Aston Carter Lansing, MI

Group Administration Clerk Oct. 2021 to Feb. 2022

• Enters and maintains benefit and eligibility information records. Process, update, and correct file information through telephone and/or written contact with SalesForce and the systems

• Determines whether inaccurate data should be updated, routed, or adjudicated

• Corrects and updates information entered through the optical scanning or data entry process

• Accesses various software programs, and gathers and summarizes information from/for various reports Celink/ Aerotek Lansing, MI

HERMIT Processor Jan. 2021 to Jul. 2021

• Responsible for the management of the HUD Reconciliation reports.

• Review individual reports in search of discrepancies, missing transactions, and any other reason for being out of balance with the HUD System

•Reviewing Reverse Mortgages and the terms and conditions of an agreement and that it is reflected accurately in both HUD and Celink systems.

• Posting all missing transactions daily that did not upload via the batch process Medical Weight Loss Clinic Okemos, MI

Medical Assistant Jun. 2017 to Feb. 2020

• Provide direct clinical care to patients within the assigned clinic(s) as well as education and support through individual daily visits and classes.

• Perform initial intake on new patients, including taking a current medical history and reviewing medical history.

• Perform administrative duties that support medical and clinic operation functions.

• Work closely with the doctor and multiple insurance companies and the benefits available to patients; (i.e. personal health care, Medicaid, Medicare, etc.) to obtain health coverage for each patient to have our services covered;. This process then was closely monitored on the patient's progress and reported back to insurance companies.

• Achieve assigned individual service and sales goals and contribute to the clinic achieving set quotas.

• EKGs, Injections, blood work, and labs for MWLC patients per current OSHA guidelines.

• Document clinical results in patient and doctor records; keep others informed as needed. Inovalon Lansing, MI

Review Specialist II Feb. 2015 to

Dec. 2016

• Schedule Onsite Chart Reviews for Health Information Exchange Projects.

• Follow up on the status of medical record requests with personnel of the provider site.

• Place calls to medical facilities to verify location information for Inovalon’s medical record reviewers.

• Document notes and make updates to a large electronic database of information.

• Effectively communicate with medical staff regarding the purpose of reviews and/or answer general questions.

• Communicate the status of the request and/or issue in fulfilling those requests to the team lead or operations manager.

• Process and scan digital copies of received medical documents. Ingham Regional Assisted Living Lansing, MI

Team Leader / Direct Care 2013 to Feb. 2015

• Providing the following services: lodging, meals, medication administration, insulin injections, dermal punctures, intermittent nursing service, and assistance with personal hygiene, transfers, ambulation, dressing, housekeeping and laundry.

• Under the supervision of a registered nurse, provides services primarily in the homes of consumers to promote consumer health and a safe, stable, sanitary home enviroment

• Under the direction of nursing or medical staff, provide health-related services such as checking the consumer's pulse rate, temperature, and respiration rate; helping with simple prescribed exercises; keeping the consumer’s rooms neat; changing non- sterile dressings; providing skin care.

• Provides services intended to stabilize an adult’s residential environment and relationships with relatives, caretakers, and other consumers and household members in order to alleviate a situation involving abuse or neglect or otherwise protecting the adult from a threat of abuse or neglect. Lovejoy Lansing, MI

Direct Care Worker Aug. 2013 to 2013

• Under the provision of the Supervising Nurse; Providing the following services: lodging, meals, medication administration, insulin injections, dermal punctures, intermittent nursing service, and assistance with personal hygiene, transfers, ambulation, dressing, housekeeping, and laundry.

• Provides services intended to stabilize an adult’s residential environment and relationships with relatives, caretakers, and other consumers and household members in order to alleviate a situation involving abuse or neglect or otherwise protecting the adult from a threat of abuse or neglect. MERS of Michigan Lansing, MI

Municipal Accounting Support Analyst Aug. 2011 to Feb. 2012 Employer Support Specialist Sept. 2005 to Aug. 2011 Retirement Specialist Apr. 2004 to Sept. 2005

• An integral part of team providing assistance to MERS Employer Members in the area of contribution reporting and financial tracking

• Support to internal and external project teams regarding online portal enhancements and regularly scheduled system maintenance

• Facilitated new business implementation process and enrollment

• Worked across departments and with all levels of employees to provide operational and administrative support

• Experience with public employee benefits, specifically 401(a) administration and other public employee benefit administration

• Accounts Receivables and Payables support

•Served in several positions during eight years of employment, including support for employee members processing benefit calculations through assisting employers with reporting to calculating funding rates. EDUCATION

Career Quest Learning Center

Lansing, MI

Patient Care Technician Program Jan. 2013 to Feb. 2013 CNA Program Dec. 2012 to Jan. 2013

Clinical: Medical Care Facility and Rehab Services, Okemos, MI 24 hours, Jan. 2013 CERTIFICATIONS

CPR/BLS American Heart Association Jan. 2017

Phlebotomy National Health Association Cert #D8W2Q3J9 Feb. 2017 EKG National Health Association Cert #M4L6L8P8 Feb. 2017 PCT National Health Association Cert #D5X9E8H3 Feb. 2017

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