Customer Service-Oriented Claims/Administrative Clerk

Robert H. Owen

*** *. ********

Irving, TX *****

972-***-**** home

214-***-**** cell

******@***.***

OBJECTIVE: Seeking a customer service administrative position based on extensive experience as a Claims professional with major commercial insurance companies.

EMPLOYMENT

Berkley Southwest / Union Standard Insurance, Irving, TX _ _ _ 5/1996 to 8/2024

Mailroom Processor

Serviced and ran all mailroom equipment; reporting repair requests as needed

Filed all outgoing mail to various agents.

Claims Technician

Handled claims calls on Claims department multi-line call center. Routed various calls from insureds, agents and attorneys.

Processed loss notices for claims adjusters as needed.

Screened outbound checks and processed checks as needed for claims adjusters.

Processed the Claim department’s incoming email box daily.

Underwriting Technician

Processed the Underwriting department’s incoming email box. In addition to the local Underwriting incoming email box was also responsible for the email boxes of other branch offices.

Processed incoming requests from underwriters to add driver’s information to insurance policies.

Old American Insurance, Addison, TX _ _ _ 1991-1996

Responsible for the operation and light maintenance of all mailroom equipment. Heavy experience with Pitney Bowes postage meter and folding/inserting equipment

Handled all post office bank business utilizing company vehicle.

Handled all incoming mail and distributed to proper departments.

Light knowledge of policy assembly.

Distributed all outbound mail by agency

Ordered and stocked mailroom supplies

Tracked missing files using numerical system.

Filed commission statements to agency files.

Categorized endorsements and retrieved matching files.

Great Republic Life, Irving, TX _ _ _ 1989-1991

Sorted and alphabetized mail and routed the mail to the appropriate personnel.

Matched incoming mail to corresponding file.

Located and logged terminated files.

Lincoln National Life, Irving, TX _ _ _ 1985-1989

Received, opened, sorted, and distributed the company mail.

Logged and distributed certified and express mail.

Pulled special audits for home office.

Filed and retrieved various files as needed.

Routine maintenance and upkeep of office equipment (including 3 copiers, 5 printers and all Pitney Bowes equipment).

REFERENCES

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