Client Investment & Delivery Operations Professional

Brennan-Pierre Brooks

Email: *******@*****.*** Phone: 202-***-****

Dedicated Client Investment Processing professional with over 2 years of experience in financial services and customer delivery. Strong i in customer service, operational efficiency, and logistics coordination. Committed to improving client satisfaction by effectively resolving issues. Achieved a high level of accuracy in entering asset information and processing timely requests and investment requests. Eager to leverage unique skills to enhance operational compliance and customer experience in the industry. WORK EXPERIENCE

Delivery Station Liaison

AMAZON 12/2024 – Present

• Communicate directly with customers via telephone to resolve delivery issues and provide real-time package status updates

• Investigate and resolve failed deliveries by collaborating with Delivery Service Partners (DSPs) and logistics teams to ensure same-day or next-attempt delivery

• Proactively contact customers regarding delivery concerns, empathizing with their needs and instilling confidence in issue resolution

• Deep dive with customers to remove delivery barriers and provide accurate information about package location and expected delivery times

• Coordinate with warehouse associates and delivery partners to track down packages and facilitate redelivery or address changes

• Maintain detailed daily, weekly, and monthly records of customer queries and resolution progress

Follow Standard Operating Procedures and ensure customer data security and confidentiality

• Serve as the primary point of contact between customers and Amazon's delivery network within the station

• Handle customer escalations with exceptional attention to detail on every case and issue

• Work at pace with multiple online platforms and tech systems to provide effective solutions

•

Client Investment Processor

TROWE PRICE INVESTMENTS 03/2023 – 12/2024

• Reviewed paperwork submitted for investment requests and corrected pending submissions

• Engaged with both internal and external partners by phone and messaging, delivering status updates on requests in process

• Entered asset information and funding instructions accurately into the work ow system

• Executed essential paperwork and prepared outgoing mail according to client specifications

Consumer Relations

NIKE.COM 09/2021 – 02/26

• Assisted with various departmental tasks to resolve issues and enhance customer satisfaction efficiency

• Delivered a friendly and memorable experience for guests by providing prompt and accurate service

• Resolved customer complaints by listening attentively to concerns to ensure resolution

• Promoted the company's high-level service standards to guarantee customer satisfaction

KP Member Services

APEX SYSTEMS INC. 11/2022 – 02/2023

• Assisted plan partners and personnel for advancement to cross functional operations

• Supervised production schedules to guarantee on-time delivery Sourced vendors for various purchasing needs

• Conducted market research to drive development and sales

• Prepared professional proposals and bids

Customer Care Coordinator

CAPITAL ONE BANK 10/2021 – 05/2022

•

• Advocated for customers by owning issue resolution in alignment with compliance and regulatory standards

• Investigated problems to understand the right path to resolve banking and account-related issues

• Supported customer service advocates in addressing customer issues or complaints

• Guided associates on the right path to resolve issues

• Provided immediate feedback to connect customers with appropriate resources

Event Manager

PURPLE TIE STAFFING 03/2007 – 12/2019

• Managed a staff of 60-100 employees during high-volume production periods

• Oversaw kitchen operations in fast-paced, full-service environments

• Supervised production quality and schedules

• Ensured employee compliance with food safety laws and practices

• Mentored junior staff members

Jr. Director of Contract Services

RIDGEWELLS CATERING 04/2006 – 12/2019

• Planned, directed, coordinated, and allocated manpower to effectively meet production requirements

• Developed and adhered to exceptional customer service standards

• Optimized profits by controlling labor and production costs Constructed sales forecasts and schedules to meet profitability targets EDUCATION

Bachelor of Arts - Culinary Arts/Hospitality Management LE CORDON BLEU COLLEGE OF CULINARY ARTS 01/2006 – 08/2007

• GPA: 3.41

•

SKILLS

• Risk Management

• Cash Management

• Demonstrating Technology

• Organizational Development

• Strategic Planning

• Multi-Unit Management

• Logistics Coordination

• Customer Service Excellence

• Problem Resolution

• Data Security & Compliance

Contact this candidate