Customer Support Specialist with Bilingual Fluency

SARAHÍ RIVERA ALVARADO

787-***-**** ********************@*****.*** Toa Alta, PR

PROFESSIONAL SUMMARY

Customer-focused professional with experience in high-volume environments, client support, and administrative operations. Proven ability to resolve customer issues, manage data accurately, and deliver efficient service across phone, email, and in-person channels. Bilingual in English and Spanish with strong communication and problem-solving skills. CORE SKILLS

- Customer Support & Issue Resolution

- High-Volume Call Handling

- CRM Systems & Data Entry

- Conflict Resolution

- Phone & Email Support

- Microsoft Office / Google Workspace

- Bilingual: English & Spanish

PROFESSIONAL EXPERIENCE

Self-Employed – Event Planner (2025 – Present)

- Managed client communications from inquiry to execution, ensuring high satisfaction

- Coordinated event details, timelines, and vendor communication

- Resolved last-minute issues efficiently to maintain positive client experiences Office Clerk – Professional Technical Institute (2022 – 2026)

- Experienced in handling phone, email, and digital communication tools

- Provided customer support to students and staff in a high-volume environment

- Managed and maintained accurate digital and physical records

- Assisted with inquiries and administrative workflows

- Handled incoming calls and resolved issues in a timely and professional manner Customer Service Representative – Subway (2021 – 2022)

- Assisted customers in a fast-paced environment, ensuring efficient and friendly service

- Processed transactions accurately while maintaining speed and quality

- Resolved customer concerns to maintain a positive experience Head Cashier – Freshmart (2020 – 2021)

- Supervised front-end operations and supported team members during peak hours

- Ensured accuracy in cash handling and daily transactions

- Provided customer assistance and resolved issues at point of sale Receptionist – Peaceful Touch Spa (2017 – 2020)

- Managed appointment scheduling and front-desk operations

- Maintained organized client records and handled administrative tasks

- Delivered professional, welcoming customer service in a client-facing environment EDUCATION

Liceo de Arte y Tecnología - 2025

Event Planner Certification

Dewey University - 2023

Associate Degree in Physical Therapy Assistant

Margarita Janer Palacios - 2018

High School Diploma

Data Entry Certificate

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