Customer Service & Administrative Specialist Resume
Resume:
R E S U M E'
JOYCE JAMES
Houston, TX 77025
Telephone: 713-***-****
Email: **********@*****.***
Work Experience
June 16, 2025, June 20, 2025
1st week of training
Mindlance, Inc.
1095 Morris Ave., Unit 101A
Union, NJ 07083
Telephone: 732-***-****
Remotely from home
Customer Service Specialist
I had a health setback and was forced to resign due to this health issue that required many months, surgery, and my full attention. I am currently healthy and eager to return to full-time employment
Oct. 2024 – Jan. 2025
Remotely from home - BC Forward contract assignment Elevance Health
9777 N. College Ave
Indianapolis, IN 46280
Telephone: 317-***-****
Telephone Operator - Under 65 Sales Dept. for Open Enrollment
•First contact for customers to enroll for health insurance, answering multiple lines
•Provide information to callers about the organization’s services, hours of operation, and address.
•Operate a multi-line telephone system, managing several lines simultaneously
•Take and relay messages accurately and promptly to the intended recipients
•Data Entry of caller's information to forward to agent
Oct. 2023 – Jan. 2024
Remotely from home - BC Forward contract assignment Elevance Health
9777 N. College Ave
Indianapolis, IN 46280
Telephone: 317-***-****
Customer Service Representative, Government Business Division, Anthem)
•Answered incoming calls from members
•Provided answers to members about benefits, deductibles and copays
•Looked up provider information for members
•Updated demographic information for members
•Worked with other departments within organization to assist member with enrollment and dis-enrollment
Nov. 2022 – April 2023
Administrative Specialist for Elevance Health (Anthem)
Remotely from home - BC Forward contract assignment Elevance Health
9777 N. College Ave
Indianapolis, IN 46280
Telephone: 317-***-****
•Administrative Specialist (Data Entry and Database management) for Anthem Vision Team
•Proofed large spreadsheets of vision member benefits for auditors, matching spreadsheets to benefits software
•Ran monthly reports utilizing macros and large spreadsheets
•Created and maintained new Tracking process for Director of Vision Management from start to finish. Linked, or imported multiple external excel data sources into one Access database and trained Director and team on new process.
Nov. 2021 – Aug. 2022
Call Center Rep / Assistant Trainer
Remotely from home - All Web Leads
7300 FM 2222, Building 2, Suite 100
Austin, TX 78730
Telephone: 888-***-****
•Answering incoming calls from consumers seeking insurance quotes (Auto, Home, Life, Health, Medical, Dental, and Medicare)
•Asked consumer a series of "vetting" questions to determine which insurance agent to transfer call to.
•Self trouble-shooting computer and software issues and fixing them accordingly
•Assisted Training team with new hires
•Live Zoom training with new-hires, assisting with questions or concerns regarding policy and procedures
•Quality assurance with new-hires to ensure that they understand the call and transfer processes
•Reports to training staff regarding new-hire's profiency
Sept. 2019 – Sept. 2021
Claims Specialist – Verizon Wireless Campaign (Asurion)
Remotely from home Iqor Holdings, LLC.
2100 Travis, 7th Floor
Houston, TX 77002
Email: ********.*****@****.*** – Ronshira Jones (Supervisor)
•Answering incoming calls utilizing AVAYA software
•Data entry of Verizon insurance claims (Nedconnect software)
•Problem solving with customers to include date of loss information and peril information
•Troubleshooting damaged devices
•Sales for new plan (Verizon Home Device Protect Plan)
•Top sales person on team and top customer service person on team
•Stay up-to-date on local, state and federal law changes in the insurance field
•Working with other departments such as warranty dept. and customer solutions team and adjusters to solve customer’s issues and needs.
Nov. 2018 – Jan. 2019
Database Administrator – Provider Relations
Blue Cross Blue Shield of Texas (Thru Kelly Global Services) – Temporary Assignment
1800 W. Loop South
Houston, TX 77027
Telephone: 281-***-**** – Debra Wilcox (Director)
•Prepared source data for entry by compiling and organizing data; establishing priorities; resolving incomplete and unclear data
•Entered data by operating data entry equipment, coding information, resolving problems
•Verified and balanced data by correcting information compiled within the database.
•Completed data management projects by resolving internal information discrepancies, and entering data
•Accomplished department and organization mission by completing related results as needed
•Worked with new providers in obtaining new network professionals by recruiting and sending new contracts
Nov. 2012 – Oct. 2018
Clerical / Database Administrator
Coldwell Banker United Realtors
5111 Bellaire Blvd. Bellaire, TX 77401
Telephone: 713-***-****
•Answer phone calls
•Check mail
•Check email/website
•Copying / Faxing / Filing all documents and files
•Agent Calendar and Travel Arrangements
•Scheduling meetings
•Heavy Data Entry – Customer, Vendor and Contractor Database set-up, maintenance, distribution and back-up
•Marketing Program to potential buyers/sellers and current customers utilizing customer database
•Typing correspondence and contracts and agreements
•Purchase orders
•Billing / Invoicing tenant/landlords and high-rise apartments for rent and referral fees.
•Collection of rent and referral fees
•Accounts Payables / Receivables
•Scheduling of contractors
•Expense Reports
•Office Supplies
Oct. 2010 – Oct. 2012 (Temporary 2-year Contract)
Marketing Assistant / Database Administrator
Better Homes & Gardens Real Estate, Gary Greene (Corporate Office)
5120 Woodway, Suite 5020
Houston, Texas 77056
Telephone: 713-***-****
•Assistant to Director of Strategic Planning (Marketing)
•Checked emails from over 350 agents in 15 different offices
•Heavy Data Entry into customer database
•Collected Seller, Buyer, Tenant and Landlord information from all agents via telephone, inner-office correspondence, and emails
•Maintained customer database daily, adding and making changes
•Heavy Data Entry into Agent Database, to include photos of agents using Adobe Photoshop
•Maintained Agent Database with current photos.
•Mail Merge letter every month to hire new recruits from Texas Real Estate Commission, downloaded graduate database from TREC web-site.
•Implemented and maintained policies and procedures for company’s custom software / marketing program.
•Defining objectives of database implementation through consultation with staff at all levels
•Testing and Modifying databases to ensure that the operate reliable
•Provided user training, support and feedback
•Monthly Reports to Management utilizing database information
Jan. 2002 – Aug. 2010
Project Assistant
Shelby Ranly & Associates, Home Builders
8626 La Fonte Street
Houston, Texas 77024
Telephone : 713-***-****
•Answer phone calls
•Check mail
•Check email/website
•Agent Calendar and Travel Arrangements
•Filing
•Scheduling meetings
•Transcribing
•Data Entry – Customer Database set-up and maintenance
•Typing correspondence, contracts and agreements
•Scheduling of contractors
•Purchase Orders
•Order Office Supplies
•Invoicing / Billing
•Accounts Payables / Receivables
•Payroll
•Expense Reports
•Office Supplies
Skills
•Typing 80 wpm, Data entry 12,000 kph
•Exceptional Written and Verbal Communication Skills
•Advanced computer technology skills (Microsoft Office Suites and other custom software)
•Expert Data Entry / Database Management Skills (Excel, Access, Act, Provider Center, Vistar, Salesforce and many other custom software)
•Healthcare software and phone answering software expert
•Data Entry Management
•Decision Making
•Problem Solving
•Deadline Oriented
•Results Driven
•Advanced Accounting skills (QuickBooks, QuickBooks Pro)
•Highly skilled in performing general office tasks
•Able to work and converse efficiently with all levels of colleagues, clients and other external contacts
•Exceptional time management and problem solving skills
•Highly Detailed and Organized
•Hard-working, Dependable, Punctual
•Works well in a fast-paced environment – Multi-tasker
•Positive and upbeat team player
Education
New Kent High School
New Kent, Virginia
1975-1979 Academics
•Graduated top 10%
•Who’s Who Among Distinguished American High School Students
•Drama Club
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