Customer Support Conflict Resolution Call Handling Data Entry

MI’ANGEL PLUMMER

Converse, TX • 210-***-****

****************@*****.***

PROFESSIONAL SUMMARY

Customer-focused professional with 5+ years of experience handling customer interactions, resolving issues, and maintaining high service standards in fast-paced environments. Strong communication, problem-solving, and multitasking skills. Able to work independently and quickly learn new systems—well-suited for entry-level remote roles with paid training.

SKILLS

Customer Support • Conflict Resolution • Call Handling

Data Entry • Order Processing • Communication

Problem Solving • Time Management • Adaptability

PROFESSIONAL EXPERIENCE

Customer Service Representative

Enterprise Rent-A-Car San Antonio, TX

06/2020 – 07/2023

• Assisted customers with questions, concerns, and service needs

• Resolved issues quickly while maintaining a positive experience

• Managed multiple tasks in a fast-paced environment with accuracy

• Maintained quality standards and clear communication with team

Customer Service Representative / Key Holder

Five Below San Antonio, TX

04/2018 – 06/2020

• Delivered front-line customer support and handled transactions

• Resolved customer concerns and ensured satisfaction

• Supported daily operations, including opening/closing procedures

• Worked in high-volume environment while maintaining efficiency

Reset Merchandiser

HEB Corporate Division / SAS Retail Services

2023 – 2026

• Organized product displays to improve customer experience

• Followed detailed instructions and met strict deadlines

• Worked independently across multiple locations

• Maintained accuracy, organization, and attention to detail

EDUCATION

High School Diploma — MacArthur High School

Licensed Esthetician — Paul Mitchell School

Contact this candidate