Customer Service Professional with 27+ Years Experience
Resume:
KIMBERLY ERNST
Fort Wright KY 41011 · 859-***-****
********.*****.**@*****.***
Over 27 Years of customer service experience in telephone customer service, retail, collections, and insurance. Familiar with major customer service software, conflict resolution, and posses a positive attitude. Aiming to use my proved skills to effectively fill the role in your company.
EXPERIENCE
JUNE 2024-AUGUST 2024
SALES REPRESENTATIVE
DILLIARDS DEPARTMENT STORE
ASSISTED CUSTOMERS WITH CHILDREN’S SHOE SALES. UPDATED SHOE DISPLAYS AND INVENTORY.
JANUARY 2023-JULY 2023
RECEPTIONIST/ADMINISTRATIVE ASSISTANT
NEXT GENERATION HEARING CARE
ASSISTED PATIENTS SCHEDULING, RESCHEDULING, AND CANCELING APPOINTMENTS. ANSWERED INCOMING CALLS. SET UP AND UPDATED PATIENT FILES. PROCESSED CASH AND CREDIT CARD PAYMENTS. VERIFIED INSURANCE COVERAGE.
IN HOME CAREGIVER
HOMEWATCH CAREGIVERS
OCTOBER 2022-DECEMBER 2022
ASSISTED PATIENT IN HOME WITH HOUSE CLEANING, PREPARING MEALS, LAUNDRY. SPENDING QUALITY TIME WITH THE CLIENT.
FEBRUARY 2022-OCTOBER 2022
SALES ASSOCIATE, The castle jewelry and pawn
Assist clients with the purchase of their Jewelry. Evaluates and appraises jewelry that clients would like to pawn. Sales and customer service.
OCTOBER 2021-FEBRUARY 2022
ASSISTANT MANAGER, cash express
Process payday loans for existing and new customers, cash handling.
SEPTEMBER 2021-OCTOBER 2021
CLICK LIST ASSOCIATE, Kroger Co.
Filled customers click list orders.
JULY 2021-SEPTEMBER 2021
CUSTOMER SERVICE REPRESENTATIVE, FIDELITY INVESTMENTS
Incoming phone calls from potential clients for sales opportunities for 401k and other retirement options.
APRIL 2021-JULY 2021
CUSTOMER SERVICE REPRESENTATIVE, Combined public communications
Inbound sales calls
APRIL 2019-FEBRUARY 2021
CLAIMS SECRETARY, KENTUCKY FARM BUREAU
Answered calls and assisted adjusters with claims.
SEPTEMBER 2018- MARCH 2019
HR/PAYROLL SUPPORT REPRESENTATIVE, Catholic Health Initatives
Inbound calls from employees, helped them with any HR/ Payroll issues.
AUGUST 2017-JUNE 2018
CUSTOMER SERVICE REPRESENTATIVE, RDI
Outbound sales
APRIL 2017-JUNE 2017
COLLECTIONS REPRESENTATIVE, Zwicker & Associates
Outbound collections
MARCH 2017-APRIL 2017
APPOINTMENT SETTER, THE GUTTER MAGICIAN
Outbound/inbound sales
OCTOBER 2016-JANUARY 2017
CASHIER, Hobby Lobby
SEPTEMBER 2012- JANUARY 2016
BANKRUPTCY SEPCIALIST, Citibank Mortgage
Worked Chapter 7 and Chapter 13 bankruptcy cases
FEBRUARY 2010-FEBRUARY 2012
CUSTOMER SERVICE REPRESENTATIVE, insight Communications
Inbound sales and service calls
JANUARY 1995- JANUARY 2008
COLLECTIONS REPRESENTATIVE, Citibank
Handled both inbound and outbound collection calls.
EDUCATION
SEPTEMBER 1976-JANUARY 1980
Lloyd Memorial High School
SKILLS
Excellent communication skills
Microsoft Office knowledge
Problem solving/ team leader
High-volume call center experience
Detail oriented
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