Customer Service Pro Seeking Remote Role
Resume:
Teri Broussard
Business Operations Manager
****.***********@*****.***
To Whom It May Concern,
I am writing to express my interest in the position available at your company. With several years of experience in administrative leadership and hands on I provide a proven track record of optimizing organizational efficiency, I am excited to contribute to your team and help drive your company’s strategic vision.
I successfully managed various administrative functions, including collections and billing, financial projects, auditing with state and local agencies, with team supervision, and operational improvements. Throughout my career, I have demonstrated my ability to adapt and lend support to and foster a collaborative workplace culture. Along with my strengths in leadership and communication which have allowed me to build strong relationships with colleagues, stakeholders, and executive teams. Effective administration extends beyond traditional tasks; it involves understanding the needs of the organization and team members while striving to create a supportive environment with other team members.
I am passionate about mentoring staff and empowering them to achieve their professional goals as well as maintaining optimal customer service in the industry. Thank you for considering my application. I look forward to the opportunity to discuss how my experience and vision align with the needs of your team.
Warmest regards,
Teri Broussard
Teri Broussard
Business Operations (Manager, Supervisor, Team Staff)
****.***********@*****.***
I am a dynamic and results-driven Business Operations positional staff member, which includes over 15 years of experience in streamlining processes, enhancing operational efficiency, and driving organizational growth. Adept at analyzing performance metrics and implementing improvements to maximize productivity. Committed to fostering a collaborative work environment and delivering exceptional results in fast-paced settings. Ready to leverage my expertise to contribute to the success of your organization.
Experience
Business Office / Accounts Receivables Manager-SNF, LTC Facility May 2022-Present
Magnolia Healthcare / Friendship Haven
Accounts Receivable Manager May 1998-May 2022
US Everest Medical Group, Urgent, PCP, Dental/ HCA-PCP & Surgical/ Apollo Men’s Health/ C. Olson & Associates, Contract Specific / HMSS Infusion Services / Allied Fitting, Carbon Steel TX / Commercial Lighting
Oversight of Accounts Receivable: Manage, oversee, and direct workload for the accounts receivable department to ensure timely and accurate billing and collections processes.
Financial Reporting: Prepare and analyze financial reports, invoices, and statements to identify trends, discrepancies, and areas for improvement.
Customer Relations: Build and maintain positive relationships with customers regarding their accounts, addressing any inquiries or issues they may have.
Collections Management: Develop and implement collection strategies to reduce outstanding receivables and minimize bad debt. Private Pay performance 100% Monthly collections
Supervision of Staff: Hire, train, and supervise accounts receivable staff, providing guidance and support to achieve departmental goals.
Compliance and Policies: Ensure adherence to financial regulations and internal policies related to account management and financial reporting.
Budgeting: Assist in preparing budgets and forecasts related to accounts receivable activities and cash flow.
Collaboration with Other Departments: Work closely with other departments, such as sales and customer service, to resolve account issues and improve overall customer satisfaction.
Technology Utilization: Leverage accounting software and financial systems to streamline operations and improve reporting accuracy.
Educational Department Lead, Instructor- Medical Billing & Coding Programs May 2002- June 2009
National Institute of Technology / Remington College
Curriculum Development: Designing and updating the course curriculum to ensure it meets current industry standards and incorporates relevant technologies and practices.
Teaching: Delivering lectures and hands-on training sessions on medical billing and coding principles, healthcare regulations, and coding systems (such as IDC-10, CPT, and HCPCS).
Experience Cont.
Assessing Students: Creating and administering assessments, exams, and assignments to evaluate student understanding and competency in medical billing and coding.
Collaboration: Working with other faculty members and administrative staff to improve the educational program and support the overall mission of the institution.
Maintaining Records: Keeping accurate records of student attendance, performance, and progress throughout the course.
Professional Development: Participating in ongoing professional development to enhance teaching skills and stay informed about advancements in the field.
Promoting Ethical Practices: Educating students about the ethical aspects of medical billing and coding, including patient confidentiality and compliance with regulations.
Education
Incomplete: AS/BS: Interdisciplinary Studies – SAGU / SUM Academic and Biblical Colleges 2012-2019
COVID stopped educational studies due to financial needs
CPC: Certification in Coding- American Academy of Professional Coders 2012
Certification in Medical Billing & Coding- Remington College 2009
Certification in Teacher Training- 2002
Additional Skills
Computer software: PCC, Advanced Medical, Matrix, Tritech, plus others related to offices usage
Advanced Knowledge: THMP/Simple(Medicaid TX,) CMS (Medicare) Waystar (Electronic claims) Availity (verification of benefits. Other programs associated with collections and billing for the medical industry. Windows, Payer portals
References
Christina Olson- Baylor College of Medicine Zenaido Martinez- Regency Healthcare
Director of Compliance Officer Co-Worker MDS Coordinator Co-Worker
*******@***.*** *******.********@*****.***
Cindy Jasek- Friendship Haven Kelly Bailey
Office Manager Co-Worker Financial Manager SNF/LTC Supervisor / Friend
************@*****.***
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