Retail Customer Service Leader with Supervisory Experience

Summary

I am a hard working, goal-oriented team player seeking an opportunity to incorporate my skills in a position that will expand my knowledge and motivation. I have a diverse background in customer service with supervisory experience looking to help your company grow by combining business solutions with technological processes. Experience

Fire Safety Queens, NY

Fire Maintenance Technician 08/2022 - 05/2024

Responsible for the service and sales of fire extinguishers. Perform inspection, testing and maintenance on fire suppression systems. Participate in fire prevention programs. Inspect businesses and buildings to ensure up to code. Attend training on fire safety guidelines and policies.

Samsonite New York, NY

Supervisor, Customer Service 09/2017 - 02/2019

Manage scheduling and payroll processing. Shipping and Inventory Control. Assist with banking transactions and protect company assets. Educate customers and staff on the features and benefits of our products.Provide constructive and positive feedback to staff on performance. Maintain the store to meet client expectations and help close sales. Assist with store sales goals and profits plans

Brookstone New York, NY

Assistant Manager 09/2016 - 09/2017

Responsible for opening and closing procedures. Assist staff with customer inquiries and transactions. Print documents, ship packages and control expenses. Manage cash registers and cash vault. Assist store manager with staff development and store operations.

Pet Market New York, NY

Cashier/Inventory Stocker 10/2009 - 03/2010

Assist customers with web orders. Respond to inquiries and resolve customer issues. Consumer mailing and follow up procedures. Answer and route calls to appropriate personnel. Provide customer service and handle cash sales transactions. Skills

Customer service, Retail Sales, Supervising, Oral Communication, Store Management, Fire Safety, Electronic and Technical Products, Cash & Vault Management, Peer Support, Hand Tools, Leadership, Problem Resolution, Code Compliance, Inventory Management, Equipment Proficiency, Decision Making, Computer Literacy Education

Samuel J. Tilden High School Brooklyn, NY

Communications 06/2003

High School Diploma

Languages

Fluent in French-Creole

Cheraldy Emmanuel

646-***-**** *********@*****.*** Brooklyn, NY