Technical Support Specialist with 10+ Years Experience
Resume:
Personal Info
***************@*****.***
Education
Skills
Troubleshooting - Expert
Technical Support - Expert
Problem Solving - Expert
Customer Service - Expert
Networking - Expert
Computer Hardware - Expert
Teamwork - Expert
Work ethic - Expert
Experienced Technical Support professional with over 10 years of experience in providing technical assistance to both customers and employees. Skilled in troubleshooting and resolving technical issues related to software and hardware. Pro cient in cold calling, answering incoming calls, and using scripts to deliver product information. Additionally, I have experience in a receptionist role, where I greeted clients, answered and directed phone calls, organized documents, and assisted supervisors with various projects
—also, maintained a high level of customer satisfaction by resolving technical issues in a timely and e cient manner. Utilized advanced troubleshooting techniques to resolve customer inquiries quickly and accurately.
Melvin Solise
Technical Support
Hight School Diploma (12)
Camden High School
Jan 1995 - 1999
Cosmetology
Martin Community College
Jan 2025 - Dec 2024
Nail Tech for customers
assisting with nail art
Summary
Work Experience
Customer Service Technical Support Administrator, Telepoint, 1415 Route 70 East, Suite 100, Cherry Hill, NJ 08034
March 2000 - February 2011
Successfully provided technical support and customer service to over 100 customers daily.
Developed and implemented customer service procedures and guidelines to improve customer satisfaction.
Troubleshot and resolved complex technical issues in a timely and e cient manner.
Pressman, The Daily Re ector, 1150 Sugg Pkwy, Greenville, NC 27834 April 2012 - December 2023
Trained new pressman sta on the use of the press machines and other related equipment.
Technical Support, Focus Services, 1130 Sugg Pkwy, Greenville, NC 27834
January 2025 - Present
Assisted customers with software, hardware, and network- related issues.
Researched, analyzed, and documented customer problems and resolutions.
Installed and con gured system software and applications to meet customer needs.
Nikkia Randle, Telapoint
************@*****.*** 252-***-****
Nikkia Randle, Toys“R”Us
************@*****.*** 252-***-****
Pam Koch, Optimum
******.****@*******.*** 516-***-****
Keyyania Spellman, Optimum
References
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