IT Support & Cybersecurity Professional

ALEXANDER UVERE – Dallas, TX • 214-***-**** • *********@*****.***

LinkedIn: linkedin.com/in/alex-uvere-92684a71/

IT SUPPORT HELPDESK ANALYST

Comptia Security Plus + (In Progress) AWS Cloud Practitioner Google/LinkedIn Data Analytics

Resourceful IT professional with experience in technical support, cloud technologies, and cybersecurity fundamentals. Seeking an IT Support or Cybersecurity Analyst role.

PROJECT SKILLS:

-Service Now Help Desk Ticket

-Help Desk Ticketing: Intercom

-Active Directory Project

-TryHackMe Phishing Attempt

-Network Design Diagram Creation 1

-AI Server Technician Photo 1

-AI Server Technician Photo 2

PROFESSIONAL EXPERIENCE

IT Support Help Desk – Spectrum Dallas, TX Jan 2026 - Present

• Serve as the first point of contact for employees experiencing hardware, software, or network issues

• Log, track, and resolve support tickets using the internal ticketing system

•Reset passwords and manage basic user accounts in Active Directory

Cybersecurity Apprentice – Coding Temple Dallas, TX Apr 2025 – Jan 2026

•Assist in security audits and compliance checks

• Help maintain documentation for security policies

• Research emerging regulations and security frameworks

AI Server Technician – SMS InfoComm Dallas, TX Apr 2023 – Present

• Install, configure, and maintain AI server hardware (NVIDIA GPUs/TPUs)

• Diagnose hardware failures, thermal issues, and performance bottlenecks

• Monitor system health, cooling, and power distribution

Help Desk Technician (Remote) – Apex Systems Mar 2022 – Apr 2023

• Resolved 5,000–25,000 monthly service requests for accounts, devices, and software

• Delivered support using ticketing systems with strong documentation

• Escalated and collaborated on complex technical issues

IT Intern – Cybersecurity & Cloud (Remote) – ACI Learning Tech Academy Oct 2021 – Mar 2022

• Completed labs in CLI, scripting, automation, and security protocols

• Worked with AWS services (EC2, IAM, S3, Lambda, RDS, Route 53)

• Developed foundational networking, firewall, and threat-mitigation skills

EDUCATION & CERTIFICATIONS:

Comptia Security Plus +, Google Data Analytics, AWS Cloud Practitioner, LinkedIn Data Analytics, B.S., Restaurant & Business Management – Texas Tech University

TECHNICAL SKILLS: Service Now, Active Directory, Kali Linux, Cain and Able, Metasploit, Netstumbler, Nmap, Wireshark, John the Ripper, TcpDump, Splunk

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