Experienced CSR

MENINA FESSENDEN

**** **** ***** ***** ****** CA 92882

Telephone: 626-***-**** E-mail: ***************@*****.***

LinkedIn: www.linkedin.com/in/menina-fessenden-4a971a105/

SUMMARY OF QUALIFICATIONS

Over 10 years of practical experience has resulted in exceptional qualifications in CUSTOMER SERVICE, INTERPERSONAL SKILLS, and COMMUNICATION.

PROFESSIONAL SKILLS

Expert in communication and customer service

Problem-solving ability to determine customer solutions

Excellent organization / time management skills

Detail and results oriented, works well independently or as part of a collaborative team effort

Highly motivated with a solid history of integrity and dependability

Proficient in Microsoft Office Suite and Salesforce

PROFESSIONAL EXPERIENCE

CLIENT RELATIONS / INSIDE SALES Envirocheck September 2022 – Present

Achieved 120%+ of the Annual Individual Sales Quota every year.

Team leader responsible for onboard training new hires.

Collaborated with various internal departments to expand on larger business opportunities.

Cultivated relationships with customers that led to repeat referrals.

Provided outstanding customer service by leading and educating customers throughout the sales process.

Follow Air Quality Management district and EPA guidelines.

CUSTOMER SERVICE SUPPORT HRGI February 2017 – November 2021

Manually enter out-of-network claims insurance claims (medical claims, workers’ compensation claims and auto claims).

Research and assess claims to eliminate duplicate EDI claims and approve extensions for qualified claims.

Triage all incoming calls and direct them to the correct departments.

REGIONAL ACCOUNT MANAGER Chicology March 2015 – February 2017

Primary point of contact for Lowe’s account providing product / promotional information along with tracking updates.

Increased customer satisfaction and ensured timely / successful delivery of the solutions for the customer.

EDUCATIONAL BACKGROUND

Citrus Community College Glendora, CA

Relevant coursework in Social Work

Covina High School Covina, CA

High School Diploma

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