Versatile Warehouse and Administrative Professional
Resume:
Susan Silvestre-Simko
Manchester, NH *****
****************@*******.***
Authorized to work in the US for any employer
Work Experience
Warehouse Selector IV
McLane Company - Contoocook, NH
October 2023 to Present
The Warehouse Selector IV fills customer orders for full-case products by pulling cases from warehouse storage slots.
Read or scan labels to identify slot location, product description, and quantity required for each order. Pull correct quantities of full-case items and lift onto a pallet or cart. Transport selected cases to designated dock area using power equipment. Work safely to prevent injury to people and damage to products. PSE Mail Processing Clerk
United States Postal Service - Manchester, NH
January 2023 to October 2023
Perform a variety of clerk duties required to process mail using Automated mail processing equipment or manual methods. Mail Processing Clerk
United States Postal Service - Boston, MA
November 2020 to August 2022
Perform a variety of clerk duties required to process mail using Automated mail processing equipment or manual methods. Administrative Assistant/Receptionist (Temporary)
Dialysis Clinic, Inc - Somerville, MA
July 2020 to September 2020
Enters treatment information into Darwin
Initiates, maintain, and completes the medical record. Assists in other date related needs which may include entering episodes of care, responding to requests for data.
Provide reports to the nurse manager or administrator. Sorting and distributing mail, answering and routing phone calls, greeting and directing visitors, and other clerical duties.
Time and Attendance Specialist (Laid off because of Covid in March) Tri Wire Engineering Solutions Inc - Tewksbury, MA February 2020 to March 2020
Utilize internal databases to continuously monitor and audit logon's, logoff's, and meal periods Prints, sorts, and distributes payroll hours reports for verification and adjustment as needed Review hour reports submitted by location to adjust for any discrepancies Responsible for ensuring all employee time is accurate prior to processing payroll Assists in the resolution of pay discrepancies
Accurately track and input vacations, paid time off, leave entitlements, and other time off as regulated by state and federal law
Billing Specialist
Partners HealthCare (PHS) - Somerville, MA
June 2018 to May 2019
Performed accounts receivable functions.
Managed a high volume of claims and meet productivity levels. Managed all steps of the collection process; medical billing (paper and electronic), identifying responsible party for payment, collecting and recording required insurance information such as eligibility, authorizations and claim status, processing EOBs and denials, pursuing third-party payers for complete payment, etc.
Medical Records Clerk
Compassionate Care Hospice - Woburn, MA
December 2017 to June 2018
• Office Procedures (copying, faxing, ordering office and medical supplies, data entry)
• Conducting new hire orientation
• Monitoring of computer activities
• Receptionist duties and initial triage of calls
Customer Service/Self Pay Representative
Partners Healthcare - Somerville, MA
February 2015 to December 2017
My primary focus is telephone inquiries regarding hospital billing for a psychiatric facility.
• Self-pay Accounts Receivable analysis and resolution which also includes following up on unpaid large balances and preparation of accounts going to collection agencies.
• Communication with a variety of outside sources such as Patients, Patients family members, collection agencies, insurance companies, legal entities as well as various dept. throughout the facility.
• Respond and resolve all calls to levels that exceed caller's expectation.
• Each call is analyzed to determine the appropriate course of action as well as proper documentation.
• Analysis of the self-pay receivables to determine if unpaid balances need communication with outside party such as a patient/family member or the insurance company to expedite resolution. Medical Claims Specialist
Pro Sports Orthopedics - Brighton, MA
March 2014 to October 2014
• Charge entry, encounter tracking
• Payment posting, credit card processing, reconciliation
• Paper claims
• Assist with claim resolution/appeals
• Customer Service
• Reporting
Healthcare Billing Coordinator
Public Consulting Group - Boston, MA
March 2013 to February 2014
• Verifying insurance information
• Posting payments
• Third Party Biller
• Working with billing contacts/insurance companies
• Credentialing
• Administrative Support
• Process Medicare Professional and Institutional Claims Education
High school diploma or GED
Skills
• CLAIMS (1 year)
• EXCEL (1 year)
• Filing (4 years)
• MS OFFICE (4 years)
• WINDOWS
7 (4 years)
• Accounts Payable
• QuickBooks
• Billing
• Accounts
Receivable
Skills: Epic MS Office Suite (Word, Excel)
• Filing (1 year)
• Medical Claims (1 year)
• Emdeon
• Windows 7
• Medical Billing (3 years)
• Insurance Verification (2 years)
• Communication skills (5 years)
• Computer skills (5 years)
• Analysis skills
• Medical Records (1 year)
• Medical Terminology
• Medical Office Experience (4 years)
• Computer literacy (6 years)
• Microsoft Office (2 years)
• Customer service (10+ years)
• Microsoft Excel (2 years)
• Microsoft Word (5 years)
• Medical documentation
• Windows
• EMR systems
• Documentation review
• Clerical Experience
• Office experience
• Time management
• English
• HIPAA
• Medical Scheduling
• Heavy lifting
• Customer service
• Typing
• Clerical experience
• Medical records
• Windows
• Order entry
• Cash register
• Computer hardware
• HIPAA
• Epic
• ICD-9
• PeopleSoft
• English
• Computer skills
• Communication skills
Certifications and Licenses
Driver's License
Additional Information
Customer Support
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