Junior IT Support / Help Desk Candidate

Matthew Steinle

Morrisville, NC 919-***-**** **********@*****.***

Summary

Entry-level IT Support candidate with hands-on experience troubleshooting hardware, software, and home network environments through self-hosted lab systems. Strong background in high-volume customer service, operational procedures, and issue resolution in fast-paced environments. Comfortable supporting end users, documenting issues, and following structured troubleshooting processes. Seeking a Tier 1 Help Desk or IT Support role focused on Windows environments and Microsoft 365 support.

Technical Skills

Operating Systems: Windows 10/11, basic Linux

Networking: TCP/IP, DNS, DHCP

Virtualization: VMware, VirtualBox

Cloud/Tools: Microsoft 365 (basic support knowledge) Support Skills: Troubleshooting, documentation, hardware/software support, user assistance, escalation support

Technical Projects

Home Assistant Self-Hosted Server

Deployed and managed a self-hosted Home Assistant environment in a virtualized setup. Diagnosed and resolved connectivity issues and practiced basic system administration and security principles.

Plex Media Server

Built and maintained a self-hosted Plex server in a virtualized environment. Configured network access and performed basic troubleshooting of service stability and connectivity. Professional Experience

Publix — Deli Clerk (2025–Present)

Provided high-volume customer support in a fast-paced environment, resolving customer issues and following structured procedures.

Target — Fulfillment Associate (2024–2025)

Processed and verified digital orders using internal systems with accuracy and attention to detail. Fast Lube Plus — Assistant Manager / Lube Technician (2013–2023) Managed daily operations, diagnosed issues, communicated solutions, and documented services performed.

Education

High School Diploma

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