Operations & Customer Service Leader with Compliance Experience
Resume:
LaTeshia B. Brown
Professional Summary
Decisive, results oriented professional with extensive management experience. Excellent communication and interpersonal skills and relates well to all levels of management as well as customers. Strong organizational and leadership abilities; effective problem-solver and adapts quickly to new situations and technologies.
Core Strengths
Warehouse Management Systems
Proficient in Microsoft Office Suite
Employee Relations
Data Analysis
Strong Leadership Skills
Excellent Customer Service & Communication Skills
Professional Experience
Operations Management Specialist
United Parcel Services (UPS) Garden City, GA December 2023 – Present
Supervise the daily activities of drivers and package handlers to ensure that all assigned duties are accomplished.
Manage and quickly resolve employee questions, inquiries, and complaints or direct them to the appropriate parties.
Verify employee timecards and submit hours for payroll.
Perform regular file audits to ensure that all required employee documentation is collected and maintained.
Maintain and administer performance evaluation through Company internal system.
Develop/Update administrative and operations policies for office.
Assist with planning facility site company functions and events.
Maintain discretion and confidentiality in all matters.
Guest Service Representative
St. Josephs/Candler Hospital Savannah, GA February 2020 – December 2023
Ensured calls were consistently answered promptly and professionally.
Protected patients’ confidentiality by adhering to HPAA guidelines.
Assisted guest that came into the hospital.
Assisted other departments as needed.
Technical Assistant
PeachTree Special Risk Brokers, LLC Savannah, GA March 2013 – December 2019
Completed and filed documentation required for risk acceptance determination.
Maintained compliance with Quality Control guidelines.
Confirmed appropriate filings in accordance with applicable regulations.
Serviced the designated Book of Business as it related to administration; including but not limited to handling
invoices and setting up files.
Policy Service Specialist/Commercial Insurance
The Hartford Savannah, GA November 2011 – March 2013
Served as primary Customer Service contact for agents, internal and external customers.
Reviewed problems/concerns of customers and consulted with the appropriate department to obtain further
information when necessary.
Assisted customers will billing questions and payment processing.
Acted as liaison with departments to resolve problems.
Updated policy information at the request of the agent or customer.
Medicaid/Workers Compensation Clerk
Savannah Chatham County Public School System Savannah, GA January 2008 – May 2011
Worked with Risk Management to handle incident reports, invoices, and mailings.
Supported the Sr. Human Resources Generalist with preparing for unemployment claims.
Prepared requested documents for EEOC claims and assisted with preparing responses to EEOC charges.
Responsible for tracking and reviewing Workers Compensation Claims to ensure they were reported in a timely manner and followed state guidelines.
Education
Saint Leo University
Associate Degree of Business Management Savannah, GA December 2011
Savannah, GA 31419
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