Phlebotomy Specialist with Customer Focus

Shanika White

**** ***** ** ** #****

Marietta ga 30060-5002

Cell 619-***-****

*************@*****.***

OBJECTIVES: To obtain an excellent employment opportunity, where I can develop and improve my skills and abilities as a professional in the phlebotomy field. PROFESSIONAL SKILLS AND QUALIFICATIONS:

*Venipuncture Perform blood collections by venipuncture and capillary techniques for all age groups

*Collect specimens for drug screens, paternity tests, alcohol tests etc

*Perform data entry of patient information in an accurate and timely manner

*Prepare all collected specimens for testing and analysis

*Maintain patient and specimen information logs

*Provide superior customer service to all patients

*Administrative and clerical duties as necessary

EDUCATION:

National Phlebotomy Certification education NPCE

United Educational Institute Chula Vista, CA Jan 2005 Diploma, Medical Assisting

Herbert Hoover High School San Diego, CA 1999-2003 Diploma, General Education

EXPERIENCE:

Propath Services- Columbus,GA/to Marietta GA

Phlebotomist

March 2021 to Current

Perform blood draws competently and expediently with as little patient discomfort as possible.Utilize standard procedures to identify the patient, record appropriate collection information, label and record all test tubes, log procedures and enter specimen data into the computer system.Display quickly, courteous, and in a professional manner towards patients, client staff and coworkers. Resolve issues and ensure quality patient care.Follow standard precautions at all times. Routine handling of biohazardous and or chemical hazardous material.Utilize company resources to aid with day-to-day operations and the specimen data input (i.e. test catalog, client services, etc.).Communicate issues and concerns to the Phlebotomy Supervisor.Maintain confidentiality of employee, patient, client and/or company records and issues.Comply with all safety policies.Dispose of all sharp instruments in the sharp container.Communicate effectively in a courteous, professional manner with all levels of management, co-workers and clients to provide quality customer service.Maintain compliance with federal, state, company and department policies, procedures and regulations. Comprehensive women care- Columbus,GA

Medical Assistant

March 2020 to March 2021

Welcomes and greets all patients and visitors, in person or over the phone. Obtain patient vital signs, room patient, clean room after exams and set up for next exam.Keeps medical office supplies adequately stocked by anticipating inventory needs, placing orders, and monitoring office equipment. Protects patient confidentiality, making sure protected health information is secured.

Marathon Health - Columbus, GA

Medical Assistant/Phlebotomist/Receptionist

July 2019 to October 2019

Front and back office, including greeting and rooming patients, scheduling, answering phones, taking vitals, drawing blood, administering vaccines, and providing additional clinical support as needed.

Columbus Regional Hospital

Medical Assistant/phlebotomist/ Multi Care Tech

July 2016-August 2018

Accurately and appropriately test specimens/samples according to established protocols and procedures.Evaluate specimens for acceptability; document activity; and maintain records.Record and report specimen test results in a timely manner. Report STAT, abnormal and critical value results; document special handling for test results that do not meet established criteria. Follow established quality control procedures; conduct quality control reviews and report problems. Accurately analyze and evaluate quality controls; document controls used; and report anomalies. Perform equipment maintenance and calibration as needed or according to established schedule. Troubleshoot instrument problems, reagents and patient specimens when necessary following established protocols. Comply with all infection control and patient safety protocols; attend all required safety training programs; follow the established exposure control plan. Provide in-service training to other laboratory personnel and students. May lead the work of assigned Medical Laboratory Technicians, Phlebotomists, or other designated personnel. Demonstrate a level of respect and regard for the dignity of all patients, families, visitors, and fellow associates to ensure a professional, responsible, and courteous environment is always maintained.

St Francis Family physicians of Columbus

Aug 2014-July 2016

Medical Assistant/ Multi Care Tech

Prepares patients for examinations. Provides routine information related to medical treatments and procedures. Measures and records vital signs, Collects specimens. Removes sutures and/or staples. Performs wound care. Prepares examining rooms. Selects and lays out medical supplies;. Maintains medical equipment. Records and reports patient information . Retrieves laboratory test results and patient files. Escorts patients and visitors. Orders and maintains inventory of supplies. Performs clerical functions related to medical activities.Schedules and coordinates appointments as needed.

Jackson's Family Medicine(JPL) Phenix City AL

Aug 2013-Aug 2014

Medical Assistant

Prepares patients for examinations. Provides routine information related to medical treatments and procedures. Measures and records vital signs, Collects specimens. Removes sutures and/or staples. Performs wound care. Prepares examining rooms. Selects and lays out medical supplies;. Maintains medical equipment. Records and reports patient information . Retrieves laboratory test results and patient files. Escorts patients and visitors. Orders and maintains inventory of supplies. Performs clerical functions related to medical activities. Schedules and coordinates appointments as needed.

Roman Medical Group Columbus GA

Jun 2012-Dec 2012

Medical Assistant

Measured urine and delivered specimens to the lab. Documented patient information obtained from interviews. Collected blood, tissue and other laboratory specimens and prepared them for lab testing. Created and maintained all absentee calendars, agency nurse schedules and staff meeting minutes. Achieved departmental goals and objectives by instituting new processes and standards for in-patient care. Assessed need for, ordered, obtained and interpreted appropriate lab tests. Monitored post-op vitals, set up PCA, fluids, reviewed post-op orders and orient patients to the unit. Disciplined, energetic employee who quickly establishes rapport with patients and colleagues. Performed all tasks with a patient-centered focus while seeking opportunities for improvement of processes and treatments.Recorded patients' medical history, vital statistics and test results in medical records. Delivered high-quality and compassionate treatment to indigent and low-income patient communities. Columbus Primary Care and Internal Medicine Columbus GA Nov 2010-May 2012

Medical Assistant/ referral specialist

Answering telephones, greeting patients, updating and filing patient's medical records, filling out insurance forms, handling correspondence, scheduling appointments, arranging for hospital admission and laboratory services, and handling billing and bookkeeping, taking and recording vitals, phlebotomy, and giving shots.

Scripps Clinic

Health Info Clerk La Jolla, CA Dec 2005-Sep 2009

Urgent Care La Jolla, CA Aug 2008-Nov 2008

Loose Filling, multi- phone use, chart retrieval, organizing charts, IDX, Misys, referrals, consents, mail room, number order, alpha order, pbx Caring Hearts Medical Clinic San Diego, CA Dec 2004-Jan 2005 Medical Assistant Intern

answering telephones, greeting patients, updating and filing patients medical records, filling out insurance forms, handling correspondence, scheduling appointments, arranging for hospital admission and laboratory services, and handling billing and bookkeeping, taking and recording vitals, phlebotomy, etc.

San Ysidro Health Clinic San Ysidro, CA May 2003-Aug 2003 Clerical Admin. Assistant

Filing papers, making appointments, clarifying HIPAA, CERTIFICATES:

National Phlebotomy Certification education NPCE

American Association CPR (BLS)

United Education Institute HIPAA

REFERENCES: Available upon request

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