Doctoral-Prepared Project Management Professional
Resume:
ANDREA STURM
Professional Summary
Doctoral Graduate in Project Management.
Dynamic and resilient doctoral graduate in Management with a profound journey of personal and professional growth. Adept at leveraging analytical and problem-solving skills to deliver impactful results across diverse roles. Committed to fostering meaningful interactions through exceptional communication and active listening. Eager to contribute to organizational success while continuously enhancing professional expertise in project management.
Key Expertise and Core Accomplishments.
Data Management
Data Collection
Interviewing Techniques
Customer Engagement
Organizational Management
Analytical Problem Solving
Completed Doctoral: Project Management, enhancing credibility and expertise. Demonstrated exceptional interviewing skills, increasing candidate engagement and satisfaction. Proactive and goal-oriented professional with excellent time management and problem-solving skills. I am known for reliability and adaptability, with a swift capacity to learn and apply new skills and committed to leveraging these qualities to drive team success and contribute to organizational growth.
Work History
State of Illinois - DMV
Chicago, IL
11/2025 - Current
Public Interaction: Engaging with the public, responding to inquiries, clarifying regulations, and resolving driver's license and vehicle-related issues. Testing & Issuance: Administering vision, written, and road tests; operating photo equipment; issuing licenses, identification cards, and license plates. Cashier Duties: Processing license, title, and registration payments; reconciling cash and validation totals; managing inventory levels. Document Processing: Reviewing application validity, verifying identification documentation, and processing forms. Technical/Clerical: Conducting research on customer files, providing regulatory guidance, preparing reports, and handling paperwork. Specialized Roles: Hearing Officers hold informal conferences for license reinstatement; Technicians resolve complex cases; Supervisors oversee staff performance and workflow.
RTI International - In-person Interviewer
Chicago, IL
08/2024 - Current
Conducting interviews for a national health study, ensuring accurate data collection and participant engagement.
Interviews will be conducted with participants to assess eligibility for the health study.
Facilitate in-person interviews, providing clear information about the study.
Utilize data-driven tracking systems to optimize candidate recruitment.
Maintains accurate records of interview outcomes for timely follow-up.
Conducted interviews with participants to assess eligibility.
Everise - Customer Account Service
Remote
07/2020 - 08/2024
Provided exceptional customer service and support in a remote setting.
State Farm
Assisted customers with inquiries and account management.
Utilized effective communication skills to enhance customer experience.
H&R BLOCK
Supported technology and tax professionals in a remote capacity.
Provided technical assistance to tax professionals.
Ensured smooth operations of technology systems for client services.
Davis Vision
Supported insurance coverage and technology for providers in a remote environment.
Assisted providers with insurance inquiries and technology support.
Maintained high levels of customer satisfaction through effective communication.
NORC at the University of Chicago - Contact Tracer
Chicago, IL
07/2020 - 03/2023
Conducted contact for the Maryland Department of Health, ensuring public health safety.
Engaged with individuals to gather information for contact tracing.
Maintained confidentiality and accuracy in data collection.
*************@*****.***
Chicago, IL 60618
Skills
Cross-Functional Project Coordination
Human Resources
Effective Organizational Management
Structured Interview Techniques
Administrative Experience
Negotiation
Account Relationship Coordination
Accounts Receivable
Office Management
Analytical Research Skills
Education
04/2024
Colorado Technical University
Colorado Springs, CO
DM Project Management
Dissertation: What are the policies that shape the affordable housing outcomes in Cook County, Chicago, Illinois?
10/2018
Colorado Technical University
Colorado Springs, CO
MS: Project Management
Certifications
Health Insurance License
Property & Casualty License
.
AS
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