Driver with 20 Years of Logistics Experience

Shari Black

North Vernon, IN *****

************@*****.***

+1-812-***-****

Professional Summary

Detail-oriented and experienced driver with 20 years of experience in managing logistics, customer service, and driving for various companies. Proficient in using company-provided vehicles and navigating self between stops. Possess a dry ice storage and handling certificate and a driver's license. Willing to relocate: Anywhere

Work Experience

Car Concierge

WhipFlip, Inc.-Indianapolis, IN

April 2023 to Present

• Vehicle inspection

• Vehicle purchasing

• Negotiate pricing

• Logistics of purchased vehicles

• Customer service (in person, over the phone, over texting and email)

• Filing of legal paperwork

• Vehicle estimates

• Vehicle appraisal

Medical Courier

Bio-lab-Bloomington, IN

February 2022 to April 2024

• Customer service

Handle the logistics side of picking up and delivering samples in a timely fashion using a company provided vehicle.

Use a company IPhone with verizon work plan app.

Navigate self between stops when management is not available. Cover a 350+ mile route with multiple stops and on call accounts from 1 pm till 9pm. Get to transfer location by 10pm nighly.

• Maintained a clean and organized vehicle, conducting regular inspections to ensure it was in proper working condition

• Adhered to all traffic laws and regulations while operating the vehicle, prioritizing the safety of passengers at all times

• Communicated effectively with dispatchers to receive trip assignments and provide updates on arrival times

• Managed scheduling and routing efficiently to optimize time management and ensure timely pickups and drop-offs for multiple patients

• Demonstrated excellent customer service skills by addressing patient concerns or special requests during transportation

• Followed established protocols for handling emergencies or unexpected situations during transport, remaining calm under pressure

• Maintained accurate records of mileage, fuel consumption, trip details, patient information, and other required documentation

• Implemented efficient route planning strategies that reduced travel time while still meeting scheduled appointment times

• Received commendation from supervisors for consistently achieving a punctuality rate above standard

• Served as a reliable point of contact between healthcare facilities/clinics/hospitals and patients' families regarding transportation arrangements

• Successfully navigated through heavy traffic areas using GPS systems/maps while adhering to designated routes

• Coordinated with healthcare providers to ensure accurate scheduling of appointments and efficient use of transportation resources

• Maintained regular communication with dispatchers regarding any changes in patient status, appointment delays, or traffic conditions

• Developed and maintained strong relationships with key decision-makers at hospitals, clinics, and medical practices to drive product adoption and increase market share

• Provided ongoing support to healthcare providers by addressing any technical issues or concerns related to our products in a timely manner

• Maintained a clean and well-maintained vehicle, conducting regular inspections and reporting any issues promptly

• Ensured accurate documentation of mileage, trip logs, and other required records for billing purposes

• Responded promptly to emergency situations during transportation, following established protocols for assistance

• Maintained confidentiality of patient information in accordance with HIPAA guidelines at all times

• Attended training sessions on defensive driving techniques and updated knowledge of road regulations regularly

Driver

Boomerang/C-BUS Transport-Columbus, IN

February 2005 to September 2022

• Transport clients to and from the pick up locations. Maintain a level of confidentiality.

Follow laws and rules of company and state.

Load and unload vehicle as needed.

On call 5 days a week.

• Safely operated a variety of vehicles, including cars, vans, and trucks, to transport passengers or goods

• Maintained a clean driving record with zero accidents or traffic violations

• Delivered goods to customers in a timely manner while ensuring the safety and security of the cargo

• Followed all traffic laws and regulations to ensure compliance and prevent accidents

• Efficiently planned routes to optimize delivery times and minimize fuel consumption

• Demonstrated excellent navigation skills using GPS systems or maps to find the most efficient routes for delivery destinations

• Managed paperwork such as delivery receipts, logbooks, and mileage records accurately and efficiently

• Provided exceptional customer service by being courteous, professional, and helpful during interactions with clients at pick-up/drop-off locations

• Adhered to company policies regarding vehicle maintenance schedules for regular servicing and repairs as needed

• Maintained cleanliness inside the vehicle by regularly cleaning the interior surfaces

• Completed daily pre-trip inspections according to DOT regulations

• Maintained a high level of professionalism while representing the company during interactions with customers

• Adapted quickly to changing road conditions or weather situations to maintain safe driving practices Used Car Buyer

Education

Core 40 (High school or equivalent)

North High School-Columbus, IN

1998 to 2001

High school diploma or GED

High school or equivalent

Skills

• Typing

• Van delivery (delivery method)

• Post-trip inspection protocols

• Customer service

• Delivery tracking applications

• Cash Handling

• Weight handling in the workplace

• Driving experience in rural areas

• Hospitality

• Basic math

• Transportation planning

• Medical collection

• Problem solving

• Analytical thinking

• Fleet management

• Cleaning Experience

• Google Docs

• Cross-functional collaboration

• Microsoft Outlook

• Microsoft Office

• Retail goods transportation

• Vehicle inspections

• Communication skills

• Record keeping

• Help Desk

• Technical Support

• Negotiation

• Sales

• Phone etiquette

• Desktop support

• Mobile digital assistants (MDAs)

• Inventory Control

• Perishable goods transportation

• Escalation handling

• Shift Management

• POS

• Barcode scanners for deliveries

• Live Chat

• Driving

• Automotive Repair

• Vehicle spotting

• Route planning software

• Salesforce

• Management

• Driving in adverse weather conditions

• Box truck

• Writing skills

• Attention to detail

• Achieving HIPAA compliance

• Defensive driving

• Refrigerated goods transportation

• Map reading

• Windows

• Microsoft Excel

• Paper maps for navigation

• Safe lifting practices

• Long-haul driving experience

• Load & unload

• Relationship management

• Navigation software

• Cargo inspection

• Client feedback sessions

• SUV driving

• City street navigation

• Travel time estimation

• Logistics management

• Van driving

• Highway systems knowledge

• Time management

• Highway driving

• Emergency response procedures for transportation

• Client interaction via phone calls

• Supervising experience

• Local driving routes

• Vehicle Maintenance

• Manufactured goods transportation

• Other (navigation skill)

• Short-haul driving experience

• Delivery detail verification

• Shift management

• Client email correspondence

• Driving experience in coastal areas

• Automobile transportation

• Passenger vehicle

• Driver communication tools

• Mobile devices

• Computer literacy

• HIPAA

• Street sign navigation

• Pickup truck operation

• Fragile goods transportation

• Mechanical knowledge

• Medical delivery driving

• Desktop Support

• Training & development

• Data entry

• Manual handling

• Sedan driving

• Google Workspace

• GPS navigation

• Delivery driver experience

• Technical support

• Report writing

• Load securement

• Night driving

• Computer skills

• Customer relationship building

• Minivan driving

• Customer support ticket management

• Computer Skills

• Package delivery

• Delivery driving - Delivery driving experience (More than 20 years)

• Cargo van operation

• Driving experience in city centers

• Driving experience in suburban areas

• Analysis skills

• Estimating for automotive body repair

• Professional email communication

• Alternative route navigation

• Vehicle maintenance applications

• Cash handling

• Route driving

• Pricing

• Customer relationship management

• Technical Proficiency

• Collaboration with Sales

• Enforcing seat belt use

• Customer support

• Help desk

• Pre-trip inspection protocols

• Outdoor work

• GPS

• Ability to follow instructions

• Courier

• Vehicle dispatch software

• Route planning

• Client services

• Maintaining patient confidentiality

• Microsoft Word

• Cargo securement protocols

• Dedicated driving routes

Languages

• English - Expert

Certifications and Licenses

Driver's License

Driver's License

September 2023 to September 2038

Non-CDL Class C

September 2028

Chauffeur's Permit

Defensive Driving Certification

Passenger Endorsement

CDL A

Additional Information

Verizon is my wireless provider

For Hire Endorsement

Open availability

Drug screen (current) results on hand

Background check (current) result also on hand.

Contact this candidate