Generalist Customer Service & Field Support Professional

EMPLOYMENT HISTORY

Remodel Technician

All around renovations, Denver, CO — Mar 2024 - Apr 2025

Alarm Monitor

Api, Denver, CO — Apr 2023 - Mar 2024

Responding appropriately to all signals that came into the station. UPS Preloader

UPS, Denver, CO — Jan 2022 - Apr 2023

Covid response team

Mako Medical Laboratories, Denver, CO — Jan 2022 - Dec 2022 Concierge

Stratton Amenities, Denver, CO — Mar 2021 - Aug 2021 Concierge greeting residents, screening guests, distributing mail. Commerce City, US, 80022 • ***********@*****.*** • +1-983-***-**** Susan Roerig

Customer service representative

Customer service professional with over 10 years of experience in client-facing roles, including hospitality, logistics, and administrative support. Skilled in communication, conflict resolution, and team collaboration. Proven ability to adapt quickly and provide high-quality service in fast-paced environments.

Installed and repaired residential and commercial light electrical systems to improve site safety and reduce rework with measurable results.

Serviced and maintained HVAC equipment to increase system reliability and lower downtime with documented efficiency gains.

Performed plumbing repairs and water heater installations to resolve failures and restore hot water availability for clients.

Repaired drywall and performed patching to restore finishes, shortening project cycles and improving customer satisfaction.

Efficiently loaded and unloaded trucks with merchandise, ensuring accurate inventory counts Communicated effectively with supervisors regarding any issues or concerns related to loading operations

Participated in regular meetings/team huddles to discuss performance goals and share best practices Worked efficiently under pressure during peak periods while maintaining attention to detail Coordinated closely with warehouse supervisors regarding special handling instructions for fragile/ valuable items

Entered data for covid testing results with high accuracy and attention to detail Processed an average of […] covid tests per day, ensuring timely reporting to clients and health authorities

Collaborated with team members to maintain efficient workflow and meet daily targets Server

Breakfast king, Denver, CO — Mar 2012 - Mar 2020

Server/ menu knowledge customer retention. Customer complaint resolution. Server/Cashier/Hostess

Sapp Brothers — Mar 2015 - Dec 2016

Responsibilities Cust. retention, inventory control, daily balancing of drawers, product Knowledge. Accomplishments Established many repeat customers, implemented more efficient daily procedures. Server/Bartender

Century Casino, Central City, CO — Jan 2012 - Feb 2015 Responsibilities Take and deliver food orders, maintain knowledge of daily specials/promotions. Hostess, expo. Give correct change, balance daily drawer. Minor cleaning, sidework. Accomplishments Got to know a lot of the regulars (whom I'm still friends with). Was given two raises and maintained perfect attendance.

Skills Used Aloha, micros, customer service.

Server

Denver Diner, Denver, CO — Mar 2008 - Jan 2012

Responsibilities Serve food, hostess, cashier, expo, sidework. High volume breakfast shift. Skills Used Customer service

Server/Bartender

Fitzgeralds Casino, Black Hawk, CO — Feb 2003 - Mar 2008 Responsibilities Server, maintain knowledge of daily specials and promotions. New hire traitor, Maintain bank, bartender, hostess, set stations, work overtime during giveaways. Customer retention. Skills Used Aloha Micros Customer service

Took food and drink orders

EDUCATION

Associate in Criminal justice

Corinthian college, Thornton, CO — May 2008 - Jun 2010 COURSES

Food Handler Certification

Food Handler Certification

SKILLS

English Writing skills Time management

Multi-line phone systems Host/Hostess Food handling Serving Experience Pricing Math

Sales Windows Customer support

Restaurant Experience Culinary Experience Computer skills Communication skills Cocktail experience Hand tools SharePoint Negotiation Spirits experience

Food ordering Power tools Staff training

Upselling Cash Handling Communications

Aloha POS Computer literacy Data entry

Customer service Food service closing procedures Bartending Serving Purchasing Workers' compensation

Restaurant Management Guest Services Banquet Experience Shift management Fine dining experience Security

Microsoft Office Logistics Zendesk

Inventory Control Ability to follow instructions GPS Micros POS Cash handling Organizational skills

Phone etiquette Supervising experience Food preparation Auto service management POS systems Attention to detail Manual transmission Problem-solving Order taking

APIs B2B LAN

Food safety Call center Analysis skills

Heavy lifting POS Law enforcement

ADDITIONAL INFORMATION

Driver's License

Driver's License

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