Administrative Support Specialist Resume Title: Administrative Support

FLORENCE EGWU

Administrative Support Specialist

Email: **************@*****.***

Phone: 081********

LinkedIn: Florence Egwu

PROFESSIONAL SUMMARY

Highly organized and dependable Administrative Professional with more than 3 years of hands on experience in academic support, office operations, and institutional communication. Skilled in handling confidential records, preparing memos, organizing schedules, and liaising between departments. Proven track record of maintaining accurate records, streamlining daily activities, and delivering exceptional service to internal and external stakeholders.

CORE SKILLS AND COMPETENCE

• Academic and Office Administration

• Institutional Documentation and Records

• Microsoft Office Suite (Word, Excel, PowerPoint)

• Internal and External Communication

• Calendar and Schedule Management

• Filing, Archiving and Data Management

• Student and Staff Support Services

• Meeting Coordination and Minutes Writing

• Confidentiality Handling and Record Security

• Strong Interpersonal and Team Collaboration Skills WORK

EXPERIENCE

PWAN Harmony Administrative Officer

May 2024 – Present

• Coordinated daily office activities ensuring efficiency in documentation and staff interactions.

• Maintained organized filing systems, reducing document retrieval time by 25% through system reorganization.

• Created and managed a digital tracking sheet for client follow up, improving engagement by 40%.

• Liaised with departments for procurement, logistics, and reporting, ensuring 100% timely submission of memos.

• Drafted and circulated over 100 organizational memos and official letters.

• Praised by leadership for excellent multitasking, professionalism, and team contribution.

Ninety-Nine Technology Customer Service Executive April 2022 – August 2023

• Served as primary contact for front-desk and digital inquiries; resolved over 50 inquiries monthly.

• Managed weekly SMS and email campaigns with a 98% delivery success rate.

• Provided administrative support for internal reviews, staff follow up, and record updates.

• Created and managed surveys using Microsoft Forms to gather stakeholder feedback.

• Assisted in digitalizing over 70 client records to support transition to company’s software.

EDUCATION

HND in Biology / Microbiology

Akanu Ibiam Federal Polytechnic November 2019

CERTIFICATIONS

• Google Professional Certificate in Product Design (Coursera, 2024) REFERENCES

Available upon request.

Contact this candidate