Youth Program Leader and Operations Associate
Resume:
Karen Thompson
Contact
Jacksonville, Florida
*****************@*****.***
Objective
Seeking a long-term role where I can fully utilize exceptional interpersonal skills and demonstrate strict adherence to defined process and professional boundaries. My objective is to drive sustained success by ensuring efficient, collaborative, and consistently results-oriented engagement with clients and team members, thereby contributing to the organization's overarching strategic goals and fostering a culture of excellence and accountability.
Education
FastTrain School of Technology
Jacksonville, Florida 32256
Computer Technology
Certification
Jean Ribault High School
Jacksonville, Florida 32208
High School Diploma
Key Skills
Marketing
Project Management
Budget Planning
Communication
Problem-solving
Experience
March 2025 - Present
Youth Advisor • St. Augustin Youth Academy
Provide Direct Support and Mentorship: Develop and implement individualized support plans and conduct regular one-on-one sessions for progress monitoring and strategy development.
Program Development and Facilitation: Assist in creating and implementing youth programs and activities focused on personal growth and skill-building. Facilitate workshops and design/evaluate youth training plans.
Coordination and Outreach: Collaborate with schools, organizations, and families to ensure comprehensive client support. Maintain effective communication with juvenile probation officers/case workers and guardians. Recruit participants and coordinate external projects.
February 2024 – March 2025
General Manager • Little Ceasars Pizza
Team Leadership: Managed a diverse team, cultivating a positive work environment and enhancing employee satisfaction through effective leadership and team-building initiatives.
Strategic Development: Developed and executed strategies to boost sales and profitability, contributing to the company’s overall financial success.
Operational Efficiency: Streamlined operations and introduced innovative managerial strategies to enhance overall company efficiency.
Coaching and Mentoring: Maximized team performance by coaching and mentoring staff on management principles, industry best practices, company procedures, and technology systems.
January 2015 – January 2024
Employee Engagement Liaison • ERC
Optimized Labor Relations: Delivered tailored team member services and developed customized employee programs to enhance labor relations and internal communications.
Human Resource Management: Managed HR operational requirements, including scheduling and assigning tasks to employees to ensure smooth operations.
Program Coordination: Facilitated the implementation of people-related services, policies, and programs, collaborating with departmental staff to achieve organizational goals.
Call Center Operations: Worked in a high-volume call center environment, handling both manual and automated outbound calls to engage with clients and manage accounts.
Compliance Monitoring: Monitored accounts to ensure adherence to established payment plans, identifying and flagging any non-compliance issues promptly.
Training and Development: Trained new team members on company scripts, services, and collection strategies, contributing to improved team performance and customer satisfaction.
January 2014 – January 2016
Youth Intervention Assistant (Volunteer) • Somerset Academy
Support and Mentorship: Provided support and mentorship to at-risk youth, fostering positive behavioral changes and academic improvement.
Individualized Interventions: Developed and implemented individualized intervention plans tailored to each student's needs and challenges.
Group Facilitation: Facilitated group sessions and workshops on topics such as conflict resolution, study skills, and emotional well-being.
Collaboration: Collaborated with teachers, counselors, and parents to track progress and ensure a holistic approach to student support.
Progress Monitoring: Monitored and documented student progress, preparing detailed reports and recommendations for further intervention.
January 2012 – July 2014
Wealth Management/US Trust • Merrill Lynch
Administrative Support: Delivered comprehensive administrative support tailored to the needs of financial advisory teams, ensuring smooth and efficient operations.
Team Development: Recruited, trained, and mentored junior financial and support staff, fostering a collaborative environment and enhancing overall team performance.
Reporting and Analysis: Generated detailed reports through cost-based research, providing critical insights to guide investment strategies and business decisions.
Client Education: Educated clients on various financial matters, offering customized recommendations on investment opportunities, products, and services to address their unique financial goals and needs.
Skills
Verbal and Written Communication: Articulate and clear in both oral and written interactions, ensuring effective information exchange and understanding.
Training and Development: Experienced in designing and delivering training programs to enhance staff skills and development.
Effective Leadership: Proven ability to lead teams, inspire motivation, and drive performance towards organizational goals.
Relationship Building: Skilled in cultivating and maintaining positive relationships with colleagues, clients, and stakeholders.
Interpersonal Skills: Adept at managing and navigating interpersonal dynamics to foster a collaborative and supportive work environment.
Deadline-Oriented: Strong focus on meeting deadlines and managing time effectively to ensure timely completion of tasks and projects.
Strategic Planning: Expertise in developing and implementing strategies to achieve long-term objectives and drive business success.
Team Motivation: Ability to motivate and engage others, promoting a productive and positive workplace culture.
References
Available upon request.
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