Senior Desktop Support Technician Resume
Resume:
Warren Williams
Lacey, WA, *****
**********@*****.***
EXPERIENCE WITH TOP SKILLS REQUIRED
• Warren has 6+ years of professional experience as IT Technician/ IT Support Specialist.
• Experienced in performing Paper jams and troubleshooting Printers and computer hardware.
• Experienced in performed customer services resolving hardware and software technical problems.
• Performed and set up network HP Printer installations.
• Proficient in troubleshooting Hardware, software and network issue.
• Provided solutions and technical guidance to clients with technical issues and difficulties over the phone.
• Extensive experience in Installation, Troubleshooting and repairing Desktop, PC, and Printers.
• Strong background in software and hardware repair in field and lab.
• Experienced in providing help desk assistance to the customers needing help over the phone.
• Experienced in resolving and troubleshooting client’s issues in Hardware and Software Failures TECHNICAL SKILLS:
• Troubleshooting
• Performing computer installation and operating system configuration.
• Clear Paper Jam and repair Printers
• Virus detection and removal.
• Setup of home and small business networks.
• Data recovery, backup, and transfer.
• Computer Hardware and Software Application
• Operating Systems –7 – 11
• Microsoft Office Suites versions 2003 to 365
• Antivirus and firewall
• Hard drives, monitors, printers, scanners, and video equipment
• Point of Sales equipment
• Imaging and reimaging
• Imaged and Configured workstations for deployment
• Have understanding of IP Addresses and added PCs to domain
• Active Directory experience adding PC’s and Printer’s to Groups PROFESSIONAL WORK EXPERIENCE:
Mason General Hospital, Shelton, WA Jan 2024 – June 2024 Computer Support Specialist
• Resolved complex technical issues
• Performed network printer installations.
• Managing Paper jams and troubleshooting Printers and computer hardware.
• Assisted team with technical work for large projects
• Managing Installation, Troubleshooting and repairing Desktop, PC, and Printers.
• Provided Help Desk support with software and desktop equipment
• Attended daily meetings reporting to management daily progress. Providence Medical, Olympia, WA June 2021 – Jan 2023 Lead Technician, Greater Olympia Team
• Lead team members (12-15) for the deployment, migration, and decommission of 4000+ devices in 50 clinics
/ hospitals around Greater Olympia Area
• Assisted PM with scheduling, forecasting, and team member management
• Resolved complex technical issues
• Performed network printer installations.
• Managing Paper jams and troubleshooting Printers and computer hardware.
• Coordinated across internal teams, cross vendor companies, lines of business and external companies
• Utilized SharePoint reporting features to track workloads
• Assisted team with technical work for large projects
• Asset management using ServiceNow
• Managing Installation, Troubleshooting and repairing Desktop, PC, and Printers.
• Provided Help Desk support with software and desktop equipment
• Attended daily meetings reporting to management daily progress. CHI Medical, Tacoma, WA Jan 2021 – June 2021
Computer Technician
• Imaged PCs with Windows 10 and specialized applications
• Installed software unique to each department.
• Installed peripheral/devices like, Dragon mics, printers, card readers, signature pads, and scanners
• Installed printers in a network environment.
• Maintained records of hardware issues, performance, and supplies.
• Performing Paper jams and troubleshooting Printers and computer hardware.
• Asset management using ServiceNow
Peaks Systems Inc. / Morgan Stanley Aug 2020 – sept 2020 Lead Technician
• Performed Windows 10 deployments
• Performed network printer installations – HP
• Maintenance ofcomputer Hardware, software and network issues.
• Performed disk wipes using DOD software
• Morgan Stanley would request that I be Lead Technician for their deployment projects Robert Half Technology, Seattle, WA Aug 2018 – July 2019 Field Technician
• Performed preventive maintenance on all IT equipment including, Thin Clients, POS, printers, monitors, bar code scanners, and credit card readers.
• Worked with Leads to resolve any issues onsite
• Closeout open work orders submitted as a top priority.
• Follow checklist provided for equipment maintenance
• Submitted part orders for defective equipment.
• Imaged 100 laptops for workers to work from home.
• Loaded laptops with specific applications for each department. CHI Medical, Tacoma, WA Jan 2017 – July 2017
Computer Technician
• Imaged computers with Windows 7 and specialized applications for deployment.
• Setup printers in a network environment and clear paper Jam.
• Maintained records of hardware issues, performance, and supplies.
• Deployed computers in health care environment.
• Backed up and restored data.
WGW Computer Service, Yelm, Washington Sept 1996 – Present Field Technician
• Planned, assembled, and installed computer systems in designated networks per client specifications.
• Designed and built custom systems.
• Installed and configured IT network components and assisted in the implementation of designed IT network configuration.
• Performed customer services resolving hardware and software technical problems in the system elements after detailed analysis, including computer failures and software malfunctioning.
• Provided solutions and technical guidance to clients with technical issues and difficulties over the phone.
• Setup wireless home networks.
EDUCATION:
• High School Diploma
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