Dynamic Customer-Centric Leader with Ops Expertise
Resume:
Md Hassib
+1-437-***-**** - *********@*****.*** - WWW: Bold Profile
Professional Summary
Dynamic leader with a proven track record at Survival Energy and Technology Limited, excelling in customer relationship management and complex problem-solving. Spearheaded initiatives that significantly enhanced service quality and team collaboration, driving customer satisfaction and operational efficiency. Skilled in MS Office and adept at fostering team leadership, consistently achieving and surpassing sales and service goals.
Skills
• Team Leadership
• Time Management
• Verbal and written communication
• Complex Problem-Solving
• Staff Training and Development
• Staff Management
• Operations Management
Customer Relationship Management
(CRM)
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• Sales Techniques
• Policy Implementation
• Schedule Preparation
• Sales management
• Marketing
• Customer Service
• Computer Skills
• Staff Training
• Goal Setting
• MS Office
• Active Listening
Work Experience
09/2020 to 06/2024 Taritory Manager
Survival Energy and Technology Limited – Dhaka, Bangladesh Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
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Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
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Developed and maintained relationships with customers and suppliers through account development.
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08/2007 to 08/2020 Store/ Branch Manager
Singer Bangladesh Limited – Savar, Dhaka, Bangladesh Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
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• Maintained friendly and professional customer interactions. Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
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Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
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08/2006 to 08/2007 Officer Accessories Procurement SM Group Of Companies – Dhaka, Bangladesh
Mentored junior staff members, helping them develop their skills and advance in their careers.
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Maintained strict adherence to industry regulations, minimizing risk exposure for the organization.
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Enhanced communication between team members by organizing regular meetings and fostering open dialogue.
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Established effective relationships with key stakeholders both internally and externally for increased collaboration opportunities.
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11/2003 to 08/2006 Marketing Officer
Prokaushaly Sangsad Limited – Dhaka, Bangladesh
Increased brand awareness by implementing targeted marketing campaigns and strategies.
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• Defined and tracked campaign effectiveness and adjusted strategies accordingly. Led creative brainstorming sessions that resulted in innovative ideas for promotional projects.
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Organized events and trade shows to showcase company products and services, generating valuable leads.
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Education
06/2003 Master's Of Social Science : Political Science Jagannat University College - Dhaka, Bangladesh
06/2002 Bachelor Of Social Science: Political Science Jagannat University College - Dhaka, Bangladesh
Languages
English
Professional Working
Certifications
Radio television trade (Three month)course certificate
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