Executive Assistant with Leadership & Operations Focus
Resume:
Summary
A self-driven individual seeking a leadership role with a thriving, growing company to apply management, leadership, and motivational skills when overseeing a team of professionals and working toward a common goal to increase productivity. I’m hard-working, energetic, driven, highly motivated and reliable. Sharp writing and communication skills, effective time management skills.
Education
BA Bachelors of Arts, Business Management. Argosy University 05/17/2018
MBA Master Business Management Argosy University 05/18/2019
PHD Business Management Capella University 08/30/2026 (Pending Completion)
F02 Certification Obtained on 10/31/2023
Food Handler Certifications Obtained on 11/06/2023
CPI Verbal Crisis Intervention Instructor Obtained on 07/22/2024
Experience
African American Planning Commission INC.
Program Director Brooklyn, NY, 04/01/2024 – Present
Directs overall management of the social service and Operation component ensuring that all contractual obligations are met.
Ensures that the program structure and design foster an environment that facilitates the assessment and support of client needs.
Ensures that the social service team provides comprehensive quality services.
Identified psychosocial, mental, and emotional needs of an average of 126 clients.
Participated in utilization review and quality assurance meetings.
Implemented programs to reduce staff burnout.
Develop an internal compliance and quality assurance plan to monitor the department’s activities including regular chart reviews.
Monitors and tracks all activities related to staff and client responsibilities in the DHS Cares system.
Provides supervision and guidance to the supervisory staff and the social service team.
Conducts relevant internal training to enhance staff skills.
Schedules appropriate external training as needed to support staff development.
Develops and maintains a working relationship with funding sources and other stakeholders (DHS, OTDA).
Prepares, coordinates, and ensures that all reports are accurate and submitted promptly to DHS and other sources as appropriate.
Represents the program director at meetings as required and assume responsibility for the program director’s duties in his/her absence.
Develop as needed, implement, and maintain consistent policies and practices regarding program management, and client services agency protocols.
Scheduled and conducted interviews for open and available positions.
Ensure effective and efficient data collection and reporting across the department and for DHS and OTDA including in CARES.
Hire, train, and support program needs
Orchestrate successful DHS Callahan.
Ensure all incidents are reported promptly and are submitted in CARES correctly.
Available 24 hours and report all incidents to DHS serious incident within a timely manner.
Meet Monthly housing placement projections.
VIP Community Services
Program Director Brooklyn, NY 10/26/2022 – 02/09/2024
Directs overall management of the social service component ensuring that all contractual obligations are met.
Ensures that the program structure and design foster an environment that facilitates the assessment and support of client needs.
Ensures that the social service team provides comprehensive quality services.
Identified psychosocial, mental, and emotional needs of an average of 108 clients.
Participated in utilization review and quality assurance meetings.
Implemented programs to reduce staff burnout.
Develop an internal compliance and quality assurance plan to monitor the department’s activities including regular chart reviews.
Monitors and tracks all activities related to staff and client responsibilities in the DHS Cares system.
Provides supervision and guidance to the supervisory staff and the social service team.
Conducts relevant internal training to enhance staff skills.
Schedules appropriate external training as needed to support staff development.
Develops and maintains a working relationship with funding sources and other stakeholders (DHS, OTDA).
Prepares, coordinates, and ensures that all reports are accurate and submitted promptly to DHS and other sources as appropriate.
Represents the program director at meetings as required and assume responsibility for the program director’s duties in his/her absence.
Develop as needed, implement, and maintain consistent policies and practices regarding program management, and client services agency protocols.
Scheduled and conducted interviews for open and available positions.
Ensure effective and efficient data collection and reporting across the department and for DHS and OTDA including in CARES.
Hire, train, and support program needs
Orchestrate successful DHS Callahan.
Ensure all incidents are reported promptly and are submitted in CARES correctly.
Available 24 hours and report all incidents to DHS serious incident within a timely manner.
VIP Community Services
Director of Social Service / Acting Program Director Brooklyn, NY 03/31/2022 – 10/26/2022
Directs overall management of the social service component ensuring that all contractual obligations are met.
Ensures that the program structure and design foster an environment that facilitates the assessment and support of client needs.
Ensures that the social service team provides comprehensive quality services.
Identified psychosocial, mental, and emotional needs for an average of 108 clients.
Participated in utilization review and quality assurance meetings.
Implemented programs to reduce staff burnout.
Develop an internal compliance and quality assurance plan to monitor the department's activities including regular chart reviews.
Monitors and tracks all activities related to staff and client responsibilities in the DHS Cares system.
Provides supervision and guidance to the supervisory staff and the social service team.
Conducts relevant internal training to enhance staff skills.
Schedules appropriate external training as needed to support staff development.
Develops and maintains a working relationship with funding sources and other stakeholders (DHS, OTDA).
Prepares, coordinates, and ensures that all reports are accurate and submitted in a timely manner to DHS and other sources as appropriate
Represents the program director at meetings as required and assumes responsibility of the program director’s duties in his/her absence
Develop as needed, implement, and maintain consistent policies and practices regarding program management, client services agency protocols.
Scheduled and conduct interviews for open and available positions.
Ensure effective and efficient data collection and reporting across the department and for DHS and OTDA including in CARES
Hire, train, and support program staff.
On call 24 hours and report all incident to DHS serious incident unit with a timely manner.
Core Services Group
Case Manager Supervisor Brooklyn, NY 08/12/2021 – 03/30/2022
Conduct client’s intake/ provide clients with the necessary services
Update case load breakdown weekly.
Assigned clients to case managers.
Oversee case managers as they develop plans for their clients.
Conduct chart reviews with case managers.
Conduct case manager supervision review.
Revise all case manager biweekly ILP and case notes daily.
Download demography report daily.
Delicate daily tasked to all case managers
Assigned case managers for training.
Supervise case managers conducting unit inspections.
Helps establish and maintain standards and procedures that ensure the health and safety of everyone.
Recruits, hires, and oversees the appropriate levels of staff to meet member and program needs.
Ensures the facility, grounds, and equipment are maintained in a clean, sanitary, and safe condition
Conduct Weekly Case Manager Meetings.
Core Services Group
Case Manager Brooklyn, NY 09/08/2020 – 8/12/2021
Provide concrete and counseling services to clients.
Conduct client intake
Develop Individual Service Plan as required by program.
Identify benefits or entitlements that may be available to the client.
Community outreach to businesses and other organizations that may provide resources to clients.
Meet with the clients as required, to evaluate progress and assist client in developing and meeting individual goals.
Provide necessary referrals for services, including mental health and/ or substance abuse counseling, as
required.
Advocate on the client’s behalf when necessary.
Maintain data collection and case records as required by applicable rules and regulations.
Facilitate development of self-help skills, support systems, coping strategies, and increased hope and self-esteem that are central to the process.
Develop and present group/workshops for clients to facilitate.
Ensure clients adhere to the facility’s rules and regulations and other duties
Assist Clients with finding suitable employment.
Assist client with creating and updating clients resume.
Assist Client with inputting HRA application.
Train Staff on how to update client’s files through CARES system
FedEx Office Morrow, GA, 3/14/07-10/11/14
Lead Production Coordinator, 7/11 to 10/14
Center Specialist, 7/10 to 7/11
Shipping Specialist, 3/07 to 1/09
Provided excellent customer service, suggested alternatives, and solved problems.
Ensured quality customer service by determining appropriate shipping methods, informing customers of company products, services, routes, and rates.
Assisted customers in printing and binding projects /presentations
Coordinated the activities of the in-center packages delivery station
Managed production flow to ensure all production orders are done right and on time
Lead sales in product of the month for the district for 4 months
Reset all planograms and maintain merchandise presentation standards and orders supplies as needed
Completed required financial paperwork and assisted with daily financial reporting
Maintained standard operating procedures and adhered to legal, HR, safety, and security policies and procedures
Demonstrated consultative behaviors to ensure friendly, polite, expert service is delivered to all customers
Assisted in training of center team members and worked in a team environment
Skills
Microsoft Office
Organizational
Strategies
Problem Solving
Coordinating/ Planning Skills
Customer Service
Excellent Time Management
Decision Making
Oral and Written Communication
Detail Oriented
Computer
Proficiency
Contact this candidate