Accounts Receivable/Payable Specialist Candidate Resume

URDUJA N. MEMPIN

Bolingbrook, IL 630-***-**** *******@*******.***

Professional Summary

Results-driven Office Manager with extensive experience overseeing accounts receivable, accounts payable, billing, collections, payroll, and administrative operations. Adept at managing office workflows, supporting executive leadership, coordinating HR processes, and maintaining compliance across financial and operational functions. Known for attention to detail, strong organizational skills, and the ability to keep office operations running smoothly and efficiently.

Core Skills

Office Operations & Administration

End-to-end office operations management

Workflow and process optimization

Document management and record retention

Scheduling, calendars, and coordination

Vendor management and purchasing

Facilities coordination and office logistics

Policy and procedure implementation

Financial and Accounting Skills

Accounts Receivable (billing, collections, payment plans)

Accounts Payable (invoice processing, vendor payments)

Payroll processing and compliance

Bank deposits and reconciliations

Budget tracking and expense monitoring

Financial reporting and recordkeeping

Internal controls and audit readiness

Professional Experience

Business Office Manager – January 2020 to October 2025

Heritage Woods of Bolingbrook Bolingbrook, IL

Supportive / Assisted Living Senior Community

Duties & Responsibilities

Managed all community financial operations, including accounts receivable, accounts payable, cash receipts, and disbursements in a regulated senior living environment.

Oversaw resident billing and collections, ensuring accuracy, timeliness, and compliance with internal policies and Illinois supportive living regulations.

Processed bi-weekly payroll, including review, verification, adjustments, and final submission for approval, ensuring compliance with wage and labor requirements.

Provided HR and administrative support to the Executive Director, including interview coordination, new-hire processing, onboarding documentation, compliance tracking, and orientation.

Maintained and updated resident and employee records, managing status changes, admissions, discharges, and employment updates with strict attention to confidentiality and compliance.

Served as a primary point of contact for residents and families, addressing financial questions with professionalism, empathy, and discretion.

Key Accomplishments

Earned promotion from Accounts Receivable Specialist to Business Office Manager based on demonstrated accuracy, reliability, and expanded operational leadership.

Strengthened billing accuracy and collection processes, reducing errors and improving visibility into resident account balances.

Supported leadership in maintaining audit-ready records across resident billing, payroll, and HR documentation.

Built trusted relationships with residents and families, contributing to a supportive, respectful community environment while resolving sensitive financial matters.

Improved organization and documentation of resident and employee records, enhancing compliance and operational efficiency.

Accounts Receivable Specialist

Heritage Woods of Bolingbrook Bolingbrook, IL

October 2016 – December 2019

Duties & Responsibilities

Managed end-to-end accounts receivable functions, including billing, account analysis, reconciliations, collections, payment posting, and payment plan administration.

Prepared and reviewed monthly AR aging and delinquency reports, escalating issues, and recommending follow-up actions.

Coordinated and prepared financial documentation for residents and families to support Medicaid and other government benefit applications.

Acted as liaison with the Illinois Department of Healthcare and Family Services, following up with caseworkers to track application status and approvals.

Collaborated with residents and families to establish payment plans during periods of financial hardship.

Monitored resident income changes and allowable expenses to ensure accurate billing and benefit compliance.

Key Accomplishments

Successfully supported numerous residents through Medicaid application and approval processes, helping secure ongoing care and revenue continuity.

Reduced outstanding balances by proactively managing collections, payment plans, and benefit coordination.

Recognized for attention to detail, compassion, and professionalism—leading to expanded responsibilities and eventual promotion.

Represented residents with the Department of Healthcare and Family Services for Medicaid applications and followed up with caseworkers.

Collaborated with residents and families to establish payment plans during financial hardship.

Monitored resident income changes and allowable expenses to ensure accurate billing.

Earlier Roles

Cashier, Finance Department Elmhurst Memorial Hospital

Member Service Representative – Elmhurst Memorial Hospital

Credit Union Department

Community Leadership and Mission Engagement

President – FAMC (Filipino American Ministry Council)

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Lector & (EM) Special Eucharistic Ministry

EDUCATION Certifications Training

Maryknoll College, Manila, Philippines, Bachelor of Arts – Business Administration

Technical Skills Software Inventory Knowledge

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