Remote-Prepped Customer Care Professional

Iralun Conner

*************@*****.*** 662-***-**** Macon, MS

SUMMARY

Dedicated and detail-oriented professional seeking a remote position, offering strong customer service expertise and attention to detail. Demonstrates a proven ability to deliver exceptional service while ensuring a positive customer experience. Committed to utilizing strong communication and collaboration skills to contribute effectively in a virtual work environment.

WORK EXPERIENCE

Columbus, MS

Home Health Aide Jan 2023 - Aug 2024

• Provided compassionate in-home care to patients, assisting with daily living activities such as bathing, dressing, and meal preparation.

• Monitored and recorded vital signs, reporting any significant changes to the healthcare team to ensure optimal patient care.

• Assisted with medication management by reminding patients to take prescribed medications and ensuring adherence to treatment plans.

• Supported patients with mobility and physical therapy exercises to promote independence and improve physical well-being.

• Maintained a clean and safe environment by performing light housekeeping duties and ensuring proper sanitation practices.

• Developed strong, trusting relationships with patients and their families, offering emotional support and companionship.

• Coordinated with healthcare professionals to implement personalized care plans tailored to each patient’s unique needs.

• Documented patient progress and care activities accurately, maintaining detailed records for healthcare providers and family members.

Columbus, MS

Daycare Worker Aug 2024 - Jan 2025

• Provided attentive care and supervision to children, ensuring a safe and nurturing environment at all times.

• Developed and implemented age-appropriate activities to promote social, emotional, and cognitive development.

• Assisted in maintaining a clean and organized daycare facility, adhering to health and safety regulations.

• Communicated effectively with parents and guardians, providing updates on children's progress and addressing any concerns.

• Collaborated with colleagues to plan and execute educational programs and special events.

• Monitored children's behavior and intervened as necessary to resolve conflicts and encourage positive interactions.

• Documented daily activities and observations, maintaining accurate records for each child.

• Supported children's individual needs, including feeding, diapering, and assisting with personal hygiene. Tj Maxx Columbus, MS

Retail Associate Feb 2025 - Jan 2026

• Assisted customers in locating merchandise, providing product information, and offering personalized recommendations to enhance their shopping experience.

• Managed cash register operations, including processing sales transactions, handling returns, and maintaining accurate cash drawer balances.

• Maintained store organization and cleanliness by restocking shelves, arranging displays, and ensuring merchandise was presented according to company standards.

• Collaborated with team members to achieve sales targets and deliver exceptional customer service, contributing to a positive store atmosphere.

• Conducted inventory checks and assisted in receiving and unpacking shipments to ensure accurate stock levels and product availability.

• Resolved customer inquiries and complaints in a professional manner, ensuring customer satisfaction and fostering repeat business.

• Participated in training sessions and team meetings to stay informed about new products, promotions, and company policies.

EDUCATION

Noxubee High School

SKILLS

Customer Service • Communication • Cash Handling • Product Knowledge • Sales Techniques • Teamwork • Problem-Solving • Time Management • Inventory Management • Attention to Detail • Home health aide • Patient care • Work from home • Problem Solving • Adaptability • Customer support

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