Multi-Role Customer Service and Safety Professional
Resume:
Devian Thomas
Charlotte, NC *****
**************@*****.***
Professional Summary
To obtain employment that will put to use my skills in customer service, administrative work, transportation, and law enforcement.
Authorized to work in the US for any employer
Work Experience
Manager on Duty (MOD)
Prospect Airport Services-Charlotte, NC
October 2024 to Present
Oversee all operational activities during assigned shifts. Ensure staff are performing duties efficiently and in accordance with company standards. Handle customer inquiries, feedback, and resolve any escalated issues or complaints. Conduct opening and/or closing procedures, including shift reports. Enforce safety, and security protocols. Provide coaching, support, and motivation to team members. Communicate effectively with other departments and management teams regarding shift activities and issues. Manage emergencies or incidents in accordance with company policy. Bus Driver
Transdev-Concord, NC
November 2023 to October 2024
Drive buses on designated routes, including city, intercity, or school routes. Pick up and drop passengers at scheduled stops. Ensure passenger safety including helping elderly or disabled riders board and exit. Collecting fares and verifying passes and tickets. Follow traffic laws and transportation regulations. Keeping to schedule and reporting delays or incidents. Inspecting the bus before and after shifts to ensure it's safe and operational. Report all mechanical issues to maintenance team. Juvenile Correctional Officer
South Carolina Department of Juvenile Justice-Columbia, SC December 2022 to November 2023
Supervise and monitor the daily activities of juvenile offenders to ensure safety and compliance with facility rules. Conduct head counts, room checks, and security inspections. Enforce rules and regulations while maintaining discipline and order within the facility. De-escalate conflicts and respond to behavioral issues using approved techniques and intervention strategies. Escort juveniles to various activities such as meals, education, recreation, medical appointments, and court appearances. Document incidents, behavior, and daily observations in official reports and logs. Participate in or facilitate educational, vocational, or rehabilitative programs. Maintain professional and positive relationships with youth, staff, and external stakeholders. Monitor the emotional, physical, and mental well-being of residents and report concerns to counselors or supervisors. Provide support during emergencies and follow all protocols related to safety, security, and crisis response.
Correctional Officer I
New Hanover Correctional-Wilmington, NC
June 2021 to December 2022
Monitor inmate activities and behavior to maintain safety and order within the facility. Conduct regular head counts, inspections, and searches of inmates, cells, and the facility. Operate and monitor surveillance equipment to ensure safety and compliance with facility regulations. Escort inmates to and from designated areas including work assignments, court appearances, and medical appointments. Maintain control during inmate interactions and monitor their compliance with rules and regulations. Assist in inmate movement, ensuring proper security measures are followed during transfers and activities. Enforce all facility rules, regulations, and operational procedures in a fair and consistent manner. Identify and report potential security risks or violations of facility rules. Address inmate conflicts and provide mediation or de-escalation as needed to prevent altercations. Respond quickly to emergency situations, including fights, fires, medical emergencies, or attempted escapes. Maintain clear and detailed communication with supervisors and other staff members. Write reports on inmate behavior, incidents, and any security issues or emergencies.
Education
High school diploma
St. Benedict's Preparatory School-Newark, NJ
July 2007 to June 2011
Skills
• Microsoft Office
• Local attractions guest recommendation
• Hospitality
• Shuttle driving
• Guest reservation booking
• OPERA
• Customer service
• First aid
• Customer relationship building
• Typing
• Front desk
• Cash register
• Communication skills
• Hotel and accommodations guest complaints handling
• Supervising experience
• Attention to detail
• Conflict management
• Driving
• Law enforcement
• Cleaning
• Restaurant experience
• Hotel and accommodations guest check-in
• Guest services
• Organizational skills
• Medical imaging
• Hotel and accommodations guest inquiries
• Rigging
• Management
• Residential cleaning
• Sonography
• Security
• CPR
• Hotel and accommodations guest check-out
• Box truck
• CT
• Financial transaction processing
• Hospitality industry experience
• Hotel and accommodations guest special request handling
• Telecommunication
• Administrative experience
• Serving
• Phone etiquette
• Paratransit
Certifications and Licenses
Non-CDL Class C
Driver's License
CDL C
Air Brake Endorsement
Armed Security License
Additional Information
Skills: Computer literacy in Windows applications
MS-Word, PowerPoint, Excel spreadsheets
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