Operations Leader with Food Service Expertise

ANGELICA DURAN

**** * **** *, ******, UT ***** 801-***-**** ***********@*****.***

PROFESSIONAL SUMMARY

Dedicated operations and food service professional with nearly 20 years of progressive leadership experience in high-volume environments. Culinary Arts graduate with hands-on expertise in bakery production, cake decorating, food safety compliance, inventory management, and team leadership. Known for reliability, strong work ethic, and the ability to manage multiple responsibilities while maintaining quality standards and excellent customer service. CORE SKILLS

Team Leadership & Staff Supervision Cake Decorating & Baking Food Safety & Sanitation Compliance Inventory Control & Ordering Customer / Member Service Excellence Cash Office

& Register Oversight Merchandising & Store Layout Audits & Compliance Monitoring Problem Solving & Conflict Resolution Reliable & Team-Oriented Work Ethic PROFESSIONAL EXPERIENCE

Manager (Promoted Through Multiple Roles)

Sam’s Club — Various Locations

May 2006 – February 2026

Leadership & Operations

• Supervised up to 150 associates across multiple departments.

• Coordinated staffing, workflow, and daily operations to meet service and performance goals.

• Served as Acting Club Manager when needed to support leadership coverage.

• Conducted operational audits and ensured compliance with company and safety standards.

Fresh / Food Operations Management

• Managed Bakery, Produce, Meat, Freezer/Cooler, and Café departments.

• Maintained food safety, sanitation, and regulatory compliance.

• Oversaw ordering, inventory management, and shrink control.

• Supported bakery production and cake decorating during high-volume periods. Merchandising & Store Operations

• Directed merchandising layout, seasonal transitions, and product displays.

• Managed receiving, claims, and backroom inventory processes.

• Oversaw online fulfillment operations to ensure accurate order preparation and delivery. Member Service & Financial Oversight

• Led front-end operations including registers, membership desk, and checkout lanes.

• Managed scheduling, payroll, and labor budgets.

• Oversaw cash office operations and financial controls.

• Resolved customer concerns and maintained high service standards. EDUCATION

Culinary Arts Graduate

Salt Lake Community College

2008

CERTIFICATIONS

• ServSafe Certified

• CPR Certified

• ADA Certified

• Powered Equipment: Stand-Up Forklift, Electric Pallet Jack ACHIEVEMENTS

• Recognized for exceptional contributions and dedication to excellence in FYE26.

• Promoted through multiple leadership roles over a 20-year career.

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