IT Operations & Support Professional

Ashlynn Franks

Huntsville, Texas 979-***-**** ***************@*****.***

Motivated IT professional with a strong foundation in everyday IT operations. Currently working towards a IT project management certification. Seeking an Intermediate-level position to leverage my educational background, grow my technical skills, and contribute to the success of a dynamic organization. Education

Sam Houston State University Class of 2023

· Major: Management Information Systems

· Minor: Computing Science

Certificates

· ISC2 Certified in Cybersecurity

· IT Specialist – Databases

· IT Specialist – HTML & CSS

· Microsoft Office expert

Relevant course work

HTML and CSS Project

Executed a website redesign project for a local business, enhancing its online presence. Proficiently utilized HTML and CSS skills to create a modern, user-friendly website using Wix. Experience

IT Technician Willis ISD January 2024-Now

· Troubleshoot and resolve technology issues for staff and faculty using a ticketing system.

· Imaged and distributed new technology to students and staff.

· Utilized Meraki for tracking lost devices, maintaining an organized inventory.

· Troubleshooted and patched network devices to resolve connectivity problems.

· Providing both in person and remote (Meraki) assistance for 13 different campuses. IT Helpdesk Specialist December 2025 - Now

· Utilize cybersecurity tools to ensure network safety.

· Managed user accounts using Active Directory and Google Admin.

· Helped 20+ employees a day with various account issues.

· Used strong verbal and written communication to campuses with urgent student concerns. Leasing Consultant The Grove at Huntsville November 2021-February 2023

· Aided in implementing new technologies to our offices and other properties in Texas.

· Respond to requests from current and future residents.

· Assist in advertising the property and upcoming events through running social media.

· Promote healthy team relationships during leasing season, high stress events, and throughout daily activities. Skills

● SQL (Intermediate level)

● HTML & CSS (Beginner level)

● Customer service (8 years experience)

Contact this candidate