Entry-Level Customer Solutions Specialist

website: shameershariff.linked.in

Mail ID: ****************@*****.*** https://www.facebook.com/shameersheriff.shameer

key competencies

Customer needs Assessment

Computer proficiency

Internet Research

Troubleshooting ability

Creating problem solving

Data collection

Reporting and rectification error documents and coding

Technical support

Coding support

Customer care support

Sales skills

System coding software

Marketing executive

Site supervisor

interpersonal skills

Communication & interaction

Teamwork & Collaboration

Critical thinking & active listening

Self- confidence

Passion for learning

Troubleshoot workflow issues

Multi-tasking

problem solving

education

Bachelor of Computer Application

Sree Muthu Kumara Swamy college of Arts and science Madras university

2019/ 72%

Higher study computer science

Sree Gk Jain school government

2016/ 62%

SSLC studied in sree bhagyam chellahi matric higher secondary school 65%

Technical skills

general information

Father name-Yacoop Sheriff

Mother name- Zarina Begum

DOB-11-10-1996

Gender-male

Present address

No-55 sree devi karumariamman nagar Kodungaiyur Chennai -600118, Tamil Nadu, INDIA

Permanent address

No-04 Big Street, Padalam, Kanchipuram dis. chengalpet-603308

Tamil Nadu, INDIA

LANGUAGE- English, Tamil, Urdu, Arabic,

professional summary

Bachelor of computer Application Graduate with a strong ability to understand customer problems and solve problems. Process active listening. Analytical critical client interaction skill

Have natural ability to completely own the task that is given. set higher expectations and focus on successful outcomes. Good at communicating. And working together with the team. Keen to learn new processes and improve potential.

Seeking an entry- level opportunity that can help to possibly utilize my time management, and people-centric skills in a more progressive. Professional and productive way

WORK EXPERIENCE

Jsw neo steel Area sales officer-2024 to present

MAX MUELLER GLOBAL EDUCATION PVT.LTD

business development executive:09-22 TO 07-23

Business development executives are responsible for driving company sales by sourcing new clients, and by convincing existing clients to purchase added offerings . As such business development executives play an integral role in companies’ longevity

TO be successful as a business development executive, you should be a development executive, you should attend networking events with the intention of attracting and retaining clientele. ultimately, an outstanding business development executive will keep a close eye on clients’ feedback to ensure that our products and services always exceed expectation

EXL service pvt ltd company:02-21-to 06-22

Senior business analyst executive responsible:-

Management and Strategy: The Senior Data Analyst plays a minor managerial role where he oversees the activities of the data analyst personnel and ensures the efficient execution of their duties. In this position, the Senior Data Analyst develops clear and well-structured analytical plans and analyzes

Analytics: The Senior Data Analyst proactively plays an analytical role where he is responsible for developing KPIs within the business for the purpose of identifying trends and evaluating the success of the business’s initiatives. The Senior Data Analyst additionally develops models and ad hoc reports, sharing observations and recommendations with senior data management, executives, and stakeholders for further consideration.

client Responsible: Client Bank information processing technology and responsibilities and USA courts cases Bank recruitment and database service using c#coding and SQL coding responsible update Excel sheets

IDFC Bank CREDIT CARD CUSTOMER service :

CUSTOMER SERVICE Responsible:05-20 TO 12-20

Managing a team of representatives offering customer support.

Overseeing the customer service process.

Resolving customer complaints brought to your attention.

Creating policies and procedures.

Planning the training and standardization of service delivery.

Asian paints pvt ltd : 09-23 to 10-24

sales and marketing supervisor:

responsibility:The ECA is to proactively approach the consumers who walk-in to the store and inquire about their painting requirements.

The consumers who already have a contractor for executing the painting job need to pitch only the Colour Consultancy / Colour Visualization on the Ezycolour Kiosk

The consumers who don’t have a contractor for executing the painting job need to be

pitched the Paint Right Service apart (from Colour Consultancy / Colour Visualization on the Ezycolour Kiosk). Paint Right is the dealer applied supply service.

In addition the ECA would be required to attend / service paint right leads that are routed through the central campaign

As part of the Paint Right Service, the ECA needs to visit the consumer at his house

On the first visit, the ECA is to do Site Evaluation and Site Measurement using the PaintRight Evaluation Kit, fill the Site Evaluation & Site Measurement formats and hand them over to the consumer

Post the same, the ECA is to provide Product Consultancy based on the Site Evaluation.Upselling and Cross Selling would be the priority in Product Consultancy.8. After product consultancy, the ECA would be required to pitch the Complete PaintingService offered by the dealer and provide quotations to the customer.

The ECA will visit the consumer house for Site Supervision at least once or more while the site is in the Work-In-Progress stage. There might be a final Site Closure visit after the completion of work1

The ECA will have to fill the Daily Work Report for every day of the week and share the same with the Team Leader every Saturday without fail.

training program attended

National level android application development workshop

PHP developer program

Oracle developer program

Ui and SQL developer program

Full stack developer

MAX MUELLER GLOBAL EDUCATION PVT.LTD

09-22 TO 07-23

IDFC BANK CREDIT CARD CUSTOMER SERVICE :05-20 TO 12-20

EXL SERVICE PVT LTD COMPANY:02-21-to 06-22

SALES EXECUTIVE 03-17 To 03-19

Asian paints pvt ltd 09-23 to 10-24

Contact this candidate