Customer Service Professional with Strong Reliability

DIANNA DiGIOVANNI

Cochran, GA ***** 516-***-**** ***********@****.***

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PROFESSIONAL

SUMMARY

Customer service-orientehd professional with enthusiastic personality and highly motivated and reliable . Ready to apply experience in this position with exciting organization.

SKILLS • POS systems operations

• Detail-oriented

• Customer relations

• Loss prevention

• Sales techniques

• Cash handling accuracy

• Merchandising

• Approachable

• Building brand awareness

• Cheerful and energetic

• Customer outreach

• Dedicated team player

• Excellent multi-tasker

WORK HISTORY CUSTOMER SERVICE REPRESENTATIVE 02/2025 to CURRENT GEICO Macon Ga

Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.

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Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

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Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.

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Responded to customer requests for products, services, and company information.

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ARC PARCEL DELIVERY 09/2020 to 02/2025

USPS Murrells Inlet, SC

• Self-motivated, with a strong sense of personal responsibility.

• Worked effectively in fast-paced environments.

Skilled at working independently and collaboratively in a team environment.

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• Proven ability to learn quickly and adapt to new situations.

• Excellent communication skills, both verbal and written.

• Worked well in a team setting, providing support and guidance. Demonstrated respect, friendliness and willingness to help wherever needed.

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HOUSEKEEPER 09/2019 to 02/2025

DD

Self Employed Services Georgetown, SC

• Disinfected and mopped bathrooms to keep facilities sanitary and clean. Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.

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• Vacuumed rugs and carpeted areas in offices, lobbies, and corridors. Maintained a spotless environment for guests through diligent daily housekeeping tasks.

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Used chemicals by following safety protocols and procedures to avoid burns and injuries.

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CROSSING GUARD 08/2016 to 01/2019

Nassau County Police Department Merrick, NY

• Wore protective and reflective gear regularly

Directed pedestrians across busy street, remaining attentive to traffic and light changes

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• Monitored school grounds and reported suspicious activity

• Monitored traffic flow to ensure student safety while crossing Assisted people in harsh weather and hazardous conditions, maintaining 100% safety record

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BRAND AMBASSADOR 04/2007 to 06/2010

Self Barneget, NJ

Organized and carried out promotional events by setting up and tearing down event sites, interacting with potential customers and handing out products or samples

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• Promoted products by educating customers and prospects about offerings Created positive and rewarding client experiences through warm and friendly customer interactions

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Maintained consistent visual merchandising standards to highlight product features, attract customers and boost sales

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Replenished product stock to maintain appropriate levels and meet expected sales demands

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• Took high-quality photographs of consumer engaging in product Promoted positive company image through superior customer service experiences

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ASSISTANT STORE MANAGER 11/1991 to 02/1995

Lane Bryant Freehold, NJ

Interviewed and vetted job applicants to make effective hiring decisions and fill vacancies with strong team members

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Set schedules and delegated assignments based on team member strengths to optimize floor coverage and service levels

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Ensured proper organization of store, responded to customer complaints and answered questions quickly

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Handled scheduling for two store shifts across 7-day work weeks to ensure proper staffing at all times

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Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability

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Helped team members deliver polite and positive service to every customer by closely monitoring behaviors and offering constructive guidance

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Encouraged professional growth and talent development in associates to increase performance in all areas

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Conducted quarterly performance reviews to organize training and development for staff

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Partnered with manager and merchandising staff to develop and implement merchandising plans to guarantee profitability on weekly basis

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Performed daily activities in timely manner, including managing housekeeping and inventory needs of store

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Replenished merchandise, welcomed customers, responded to questions and maintained overall presentation of store

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Processed credit and debit card payments and returned proper change for cash purchases

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Led teams in planning, implementation and execution of merchandising and operating initiatives

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EDUCATION General Studies 06/1982

Valley Central High School, Montgomery, NY

Two Year Program Allied Health Service 06/1982

Orange Ulster BOCES, Goshen, NY

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