Client Services & Health Support Professional with 11+ Years

KAYLIE MCKENNEY

***************@*****.*** H: 765-***-**** 424 Coventry Drive, Anderson, IN 46012 Summary

I am a dedicated employee with11 years of experience in a client service role. I am detail-oriented with skills needed to make customers and colleagues feel welcomed. I am an organized individual pursuing a new job opportunity. I complete all tasks with enthusiasm and considered highly skilled. I am self- motivated with attention to detail in all aspects and willing to multitask. Skills

• Billing dispute resolution and processing

• Records management

• Credit and collections

• Quality assurance

• Exceptional time management

• CPR trained

• CHW certified

Experience

12/2019 – 2/2026

Aspire Indiana

Anderson, IN

Community Health Worker – 10/21 – 2/26 (job eliminated)

• Medication management

• Blood pressure, diabetes, obesity, and smoking cessation for patients

• Working with patients on treatment plans

• Calling patients for scheduling appointments

Support Associate 12/19 – 10/21

• Checking in and out patients as well as scheduling their next appointments

• Prepping charts for the next day

• Ordering supplies for the office

• Helping the CC/LSIC with the home community base team and their patient’s schedules

• Checking insurances

12/2016 – 12/2019

Community Hospital

Anderson, IN

Environmental Services

• Thoroughly cleaned surgery rooms, including Emergency Room Surgery, Day / Outpatient Surgery, and O.B Surgery to maintain a sanitized, clean, and welcoming environment.

• Wiped down various surfaces, including surgical table (bed), surgical trays, walls, lights and shelving using various approved cleaning products to prevent growth of bacteria and viruses.

• Handled, mixed and stored chemical cleaners in compliance with safety requirements and standard operating procedures.

• Maintained a safe working environment through the prevention of accidents, the preservation of equipment, and adhere to OSHA standards of safe working practices. 02/2014 - 12/2016

ISS - Individual

Support Service

Middletown, IN

Team Leader

• Team leader doing record keeping, filing, computer scheduling for in home care for disabled and mentally challenged clients.

• Affectionately cared for approximately 25 clients, from ages 5 to 30 for 2 years.

• Developed lasting, professional relationships with families by encouraging open communication and delivering positive feedback.

• Administered bathing, medication and minor first aid to sick or injured clients. 09/2010 - 01/2014

DSA, Inc.

Anderson, IN

Patient Care Associate

• Administered bathing, medication and minor first aid to sick or injured clients.

• Developed lasting, professional relationships with families by encouraging open communication and delivering positive feedback.

• Safely transported clients to doctor appointments, work and range of extracurricular activities. 01/2007 - 08/2010

Sallie Mae

Muncie, IN

Bill Collector

• Interfaced with student loan customers to bring accounts current with suitable repayment plans.

• Worked closely with delinquent student loan account holders to collect and reconcile accounts through approved channels.

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Education and Training

Anderson, IN High School Diploma Highland High School Tempe, AZ Some College (No Degree) in Health And Wellness University of Phoenix

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