Executive & Administrative Support Leader

Tiffany Chan

Cell: 805-***-****

*****************@*******.***

LinkedIn: linkedin.com/in/tiffanydchanofficial

Colorado Springs, CO 80911

Driven by ambition • Grounded in good vibes

Professional Summary

Resourceful, innovative, and detail-oriented Executive & Administrative Support Specialist with 10+ years of progressive experience. Background spans from frontline customer service to leadership, operations, and technical writing. Adept at executive assistance, remote collaboration, and client relations, with proven expertise in streamlining workflows, handling confidential information, and supporting diverse industries. Known for adaptability, sharp problem-solving, and building strong client relationships.

Core Competencies

Executive Assistance & Calendar Management • Remote Team Support & Virtual Collaboration • Customer Service & Client Relations • Data Entry & Database Management • Document Preparation & Editing • Travel & Meeting Coordination • Judicial Court Filing: Bond Releases, Appeals, Paralegal Study • Microsoft Office, Google Workspace, CRM Tools • Project Coordination & Task Management • Confidentiality & Discretion

Career Progression

Foundations: Service & Reliability - Early career roles in food service, retail, and hospitality (Carl’s Jr., Tomo Sushi, Thai Lily, Cheyenne Mountain Resort). - Built strong skills in reliability, customer satisfaction, and fast-paced teamwork. - Recognized for leadership potential, promoted to Team Leader roles.

Growth: Customer Service & Sales - Sales Manager & Inventory Specialist – Teez Vapes - Assignment Worker for banquets at Cheyenne Mountain Resort & Marriot through Goodwill Staffing Services - Developed client communication, order fulfillment, and issue resolution expertise. - Demonstrated adaptability through diverse temporary and permanent assignments.

Leadership & Operations - Business Office Manager – Kim Eco LLC - Executive Assistant – WASD Gaming & Hookah Lounge, Most Wanted Remodels LLC - Oversaw office operations, scheduling, and executive support functions. - Coordinated teams, maintained reporting accuracy, and handled confidential documentation as well as inventory and sales reports- TeezVapes, Buddhas Hookah

Legal & Judicial Experience – Alma's Bails Bonds Supported judicial operations including filing of bond releases, appeals, and legal documentation. - Assisted in paralegal study and research to strengthen legal case preparation. - Ensured accuracy, compliance, and confidentiality while handling sensitive court materials. - Supported judicial operations, including filing bond releases, appeals, and assisting with paralegal study/research.

Creative & Marketing Pivot - Marketing Manager – TeezVapes, Buddhas Hookah, Most Wanted Remodels - Product Design Manager – Badd.est Womens - Web Design Manager – TeezVapes.com, Kimeco.co - Designed websites, managed SEO, developed brand strategies, and executed campaigns. - Increased customer reach and engagement across multiple businesses.

Subcontracting assistant: Experience with handling high volume requests, following written and verbal instruction, documenting outcomes, clean up of construction projects, and resolving issues accurately under time pressure. Handled calls for appointments and sending techs and/or going to emergency maintence calls. Communicated professionally and dispatched as appropriate with tenants, customers or contractors requesting services. Strong computer skills and work order software ecperience.

Current Focus: Administrative, Technical & AI Training Work - Executive Secretary – Most Wanted Remodels - Produced business reports, researched industry trends, and managed daily operations. - Blended administrative expertise with technical writing and strategic insight. Contributor at Outlier.ai, Invisible.ai, TelusInternationl also known as Telusdigital.ai with open projects inlcuding and not limited to search evaluation, data annotation, AI writing/review and analytical work.

Education

Pikes Peak State College – Business Administration, Journalism Minor (In Progress) Colorado State College Global – Bachelor of Science, Business (Transfer Planned 2026) Nikola Tesla Educational Opportunity School – High School Diploma

Certifications & Honors

- English Merit Certificate - Nikola Tesla Principles Honor Roll - YLAC – Youth Leadership & Advisory Council - Rocky Mountain Kids – Foster Care Youth Support & Community Engagement • Organized and participated in fundraising events with non-profits like the Closet and arranging events with Rocky Mountain Kids foster children for .“Runway Models at the Pinery!”

Achievements & Highlights

- Successfully supported 10+ clients across industries including healthcare, real estate, e-commerce, and tech. - Recognized for exceptional organizational skills and anticipating executive needs. - Developed templates and automation for scheduling and reporting, saving clients valuable time. - Rocky Mountain Kids Success Story: emancipated through foster care system while mentoring foster youth. - Extensive volunteer contributions at Gods Pantry, Arc Thrift Store, and Goodwill.

Skills

Customer Service • Office & Operations Management • Marketing & Branding • Technical Writing • Judicial Filing & Paralegal Support • Project Coordination • SEO & Web Content • Leadership • Problem Solving • Communication

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