Operations & Projects Leader - Remote VA Expert

Destiny M Jerdee

Charlotte, NC 262-***-**** *************@*****.***

OPERATIONS & PROJECT MANAGEMENT LEADER CLIENT OPERATIONS REMOTE BUSINESS SCALING Dynamic Operations and Project Management professional with 14+ years of experience supporting and scaling small businesses across operations, marketing, finance, and client delivery. Proven track record of managing multiple client accounts simultaneously, streamlining processes, and building systems that improve efficiency, revenue, and customer experience.

Experienced in remote team leadership, SOP development, CRM management, and cross-functional coordination. Known for acting as a strategic partner to founders—taking ideas from concept to execution while maintaining operational excellence.

PROFESSIONAL EXPERIENCE

People & Ops Manager - Iris Partnering

August 2023- Present

● Lead operations and client delivery across multiple small business accounts, serving as a strategic partner to founders and executives

● Manage end-to-end business operations including financial tracking, invoicing, payroll, and process optimization

● Built and implemented SOPs and internal systems to improve efficiency, team onboarding, and service delivery

● Recruit, interview, and onboard consultants, contributing to team growth and scalability

● Oversee multiple client engagements simultaneously, ensuring deadlines, KPIs, and client expectations are consistently met

General Manager / Event Manager – Weathered Souls Brewing February 2023- Present

● Managed invoice payments for multiple departments, ensuring timely and accurate processing

● Oversee the event department budget, tracking expenses and identifying areas for cost savings

● Led contract negotiations with vendors, ensuring compliance with company policies and legal requirements. Loan Consultant Associate – Better Hold Co

Sept 2020-November 2022

● Consistently met and exceeded expectations from customers by providing timely and accurate responses, resolving issues promptly and maintaining a high level of professionalism.

● Achieved monthly goals by effectively managing workload, prioritizing tasks and collaborating with team members to ensure a seamless customer experience.

● Demonstrated strong communication and interpersonal skills by building rapport with customers, understanding their needs and providing personalized solutions to meet their unique requirements. Special Events Coordinator/Floor Manager/Beertender – Heist Brewery September 2015 – April 2018 (server) April 2018-March 2020 (Events) June 2020-February 2023 (Beertender)

● Plan and execute events varying from 10 guests to 600 guests with coordination from the event manager.

● Stocking,cleaning and assisting customers with orders for food and drinks.

● Training of staff for events as well as day to day restaurant needs. Disaster Relief Home Preservation Specialist – Wells Fargo December 2017 – April 2018

● Served as the primary point of contact for borrowers experiencing mortgage delinquencies, providing guidance and support throughout the resolution process.

● Analyzed borrowers financial situations to determine the best course of action, including potential loan modifications, repayment plans or other solutions.

● Made informed decisions based on loan modification guidelines, timelines, and obligations ensuring compliance with regulatory requirements and company policies.

● Demonstrated strong problem-solving and decision making skills by identifying root causes of delinquencies and developing strategies to prevent future occurrences. Contact Center Manager- Charlotte Metro Federal Credit Union April 2016- November 2017

● Employee scheduling, managing the hiring and termination of staff, Coaching and Training in all call center operations.

● Oversee and ensure conflict resolution for membership while ensuring the company's best practices are followed in the call center. Approval and denial of loans and services.

● Oversee implementation of new billpay services and 24/7 call center operations. EDUCATION

GATEWAY TECHNICAL COLLEGE KENOSHA, WI UNITED STATES AS in Supervisory Management May 2013

Certificates in Intermediate Supervisory Management, Business Management and Event Planning WASHINGTON PARK HIGH SCHOOL RACINE, WI UNITED STATES Diploma, June 2004

References available upon request

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