Health & Wellness Coordinator Candidate-Kathleen King

Kathleen M Vallejo

Houston, T- oe DESL PUR alt CREO

Summary

Detail-oriented customer service advocate with proven skills in compliance and project

coordination. Dedicated to enhancing member experiences and streamlining operations.

Skills

+ Customer service and support

+ Call center operations

+ Claims assistance and appeals

+ CRM documentation (Salesforce, One View)

+ Healthcare systems and portals

Microsoft Office proficiency

‘Adobe Creative Suite basics

Data tracking and reporting

Cross-functional collaboration

Experience

CUSTOMER SERVICE ADVOCATE 07/2025 - Current

HCSC - Cigna / HealthSpring Medicare & Medicaid In - Houston, TX

+ Assisted Medicare and Medicaid members with benefit inquiries, claims processing, and

appeals filing.

Provided web support to enhance member access to online health portals.

Accurately documented all member interactions using Salesforce and OneView.

Utilized healthcare systems including MHK, EAM, Facets, Pivot Portal, and Knowledge

Exchange.

Leveraged workforce and performance tools such as Workday and Verint for efficient

operations.

Ensured compliance with HIPAA and company policies while delivering exceptional customer

service.

PRINT AND PRODUCTION MANAGER 03/2012 - 03/2025

Jump? Group (Contracted to Hewlett Packard) - Houston, Texas

Managed creation and tracking of part numbers for computer accessories.

Uploaded product details and warranties to Web Warranty Site.

Developed detailed product specifications for internal release of part numbers.

Created Bills of Materials (BOMs) to ensure accurate ODM packaging.

Coordinated with internal teams and vendors for product accuracy and timely releases.

Maintained attention to detail while managing multiple product lines concurrently.

PAINT SPECIFICATION COORDINATOR / CUSTOMER SERVICE 08/2011 - 03/2012

Cor-Pro Systems - Houston, Texas

Interfaced daily with multiple customer accounts to verify open orders and issue purchase

orders.

Coordinated with manufacturing teams to ensure timely completion of coating and blasting

services.

Drafted and released PCP specifications to maintain compliance and quality standards.

Assisted in cross-training new hires on processing and drafting specifications for operational

efficiency.

HP EARLY EVALUATION PROGRAM TEAM CONTRACTOR 06/2010 - 06/2011

Hewlett Packard Company — Jump2 Group - Houston, Texas

Oversaw all Beta Test Site Agreements for HP’s Early Evaluation Program.

Coordinated vendor selection, gift procurement, and shipment logistics for program

participants.

Tracked returned evaluation units, providing daily updates to project managers.

Delivered weekly Program Status Reports based on large-scale data collection.

Managed team budget, publishing monthly estimates versus actual cost reports.

PAINT SPECIFICATION COORDINATOR / CUSTOMER SERVICE 08/2006 - 10/2009

Valve Coating Division - Cor-Pro Systems - Houston, Texas

Verified orders and issued purchase orders for multiple customer accounts, coordinating with

production teams.

Drafted PCP specificatio

Delivered executive admi

presentation editing.

Screened incoming calls and greeted visitors with professionalism.

nd conducted training for new employees.

trative support through filing, reporting, expense preparation, and

HEALTH PROMOTIONS COORDINATOR / EXERCISE SPECIALIS 06/2003 - 01/2006

Marathon Oil, NRG Wellness, ConocoPhillips, Global - Houston, Texas

+ Monitored operations of corporate fitness centers to ensure optimal functionality.

+ Conducted blood pressure screenings and wellness assessments for member health evaluations.

+ Scheduled fitness classes and coordinated wellness seminars to promote member engagement.

+ Maintained accurate member records and administrative documentation for compliance.

Education and Training

Texas State University - San Marcos Bachelor of Arts

01/2002

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