Administrative & Records Management Professional

CHEYENNE HENDERSON

Administrative & Records Management Professional

Washington, DC Metro Area 202-***-**** **********@******.*** PROFESSIONAL SUMMARY

Detail-oriented Administrative and Records Management Professional with over 9 years of experience supporting legal, government, education, and residential organizations. Skilled in records management, office administration, scheduling, compliance, and customer service. Proven ability to manage high-volume workloads while maintaining confidential information and providing efficient operational support in fast-paced environments.

CORE SKILLS

Records & File Management • Office Administration • Scheduling & Calendar Coordination • Compliance & Confidentiality • Customer & Client Relations • Document Preparation & Reporting • Process Improvement

TECHNICAL SKILLS

Microsoft Office (Word, Excel, Outlook, PowerPoint) • Adobe Acrobat • Document Management Systems (DMS) • Digital File Organization • Data Entry & Tracking Databases • Document Scanning & Archiving • Records Retention & Compliance

CERTIFICATIONS

Licensed Security Officer • CPR Certified • Food Handling Certification PROFESSIONAL EXPERIENCE

Records Clerk — BakerHostetler Washington, DC

Sept 2025 – Present

• Maintain and organize large volumes of physical and electronic legal records while ensuring compliance with firm policies.

• Process records requests for attorneys and legal staff within strict deadlines.

• Manage file retention, archiving, and secure document destruction procedures.

• Maintain tracking logs and internal databases to support audit readiness and records accuracy. Office Services Associate — Williams Lea Washington, DC Feb 2024 – Apr 2025

• Provided administrative and clerical support including mail processing, scanning, copying, and document intake.

• Maintained service logs and ensured compliance with office procedures.

• Conducted quality checks on completed documents prior to distribution.

• Managed multiple service requests in a fast-paced legal office environment. Concierge — Marlowe Apartments Arlington, VA

Aug 2021 – Nov 2023

• Managed front desk operations for a 300+ unit residential community.

• Coordinated resident services and maintained visitor and package logs.

• Handled high-volume package deliveries while ensuring accurate tracking and security. Concierge — The Gantry Washington, DC

Oct 2020 – Aug 2021

• Served as primary point of contact for residents, guests, and prospective tenants.

• Managed guest suite reservations, payments, and check-in/check-out procedures. Paraprofessional, Afterschool Program — District of Columbia Public Schools Washington, DC Aug 2018 – Mar 2020

• Supported academic and enrichment programs including services for students with disabilities.

• Maintained attendance records and assisted with classroom activities and events. ADDITIONAL EXPERIENCE

Food Service Worker — Compass Group / Sodexo Magic (2013 – 2020) Sales Clerk — Wilson Leather (2013 – 2016)

EDUCATION

High School Diploma — Surrattsville High School Clinton, MD ACHIEVEMENTS

Certificate of Appreciation — Kimball Elementary School Certificate of Achievement — Alpha Kappa Alpha Tutorial Program Recognition Award — SunTrust Bank Feed the Homeless Program

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