Banquet Services Professional with Leadership Experience
Resume:
Claudia Urquieta
Oxnard CA, *****
Related Employment History:
Crowne Plaza Ventura Beach – Ventura California.
Banquet Server. September 2010 - March 2018
Friendly and courteous banquet server with experience in catering and banquet environment. Talented in creating a warm friendly and welcoming atmosphere for guests and co-workers. Bringing enthusiasm dedication and an exceptional work ethic. Experienced in plated service and buffets.
*Event setup and breakdown.
*Skillfully anticipated and address guest service needs.
*Accurately record and partner with server and kitchen team members to serve food that exceeded guest’s expectations.
*Answered questions about food options and made recommendations when requested.
*Effectively communicated with kitchen staff regarding customer allergies dietary needs and other special requests.
*Serve meals in accordance with catering protocols.
*Trained new employees-service standards and event set up and break down.
*Clean and maintain meeting and banquet rooms following the standards of service as set by hotel management.
Banquet Captain March 2018 – present.
*Oversaw banquet services at times up to four events ongoing.
*Worked with billing and inventory.
*Managed and directed corporate meetings catering and social events including weddings, business dinners, charity events, awards events, exhibitions, to intimate gatherings.
*Worked alongside serving staff, culinary staff, sales staff and food and beverage staff.
*Coordinated communication and managed team execution and standards between all teams to ensure successful events and high customer satisfaction.
*Clean and maintain meeting and banquet rooms following the standards of service as set by hotel management.
*Policies – time and attendance.
*Covid reopening – health safety outlets, establish standards of operation.
Additional Skills.
*Micros, ordering and inventory.
Awards and Recognition:
*Employee of the month – September 2019.
*Employee of the year – 2019.
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