Operations Leader - Data Analytics & Process Improvement

Christopher Davidson

Operations Coordinator Data Analytics

Costa Mesa, CA 714-***-**** *****.**********@*****.*** LinkedIn Professional Summary

Operations leader with 20+ years of experience in multi-site management, non-profit program support, and process improvement. Skilled at leading teams, streamlining operations, and building strong stakeholder relationships. Recently completed advanced training in data analytics and business intelligence, bringing expertise in SQL, Python, and visualization to enhance decision-making. Known for driving measurable results in both corporate and community focused environments.

Core Skills

• Operations Management: Process Improvement, Project Leadership, Staff Development, Contract & Vendor Management

• Data Analytics & Technology: SQL, Python, R, Pandas, Excel, Data Cleaning, Visualization, Machine Learning (Random Forest, XGBoost)

• Additional Strengths: Training & Recruiting, Strategic Partnerships, Supervisory Leadership, Program Development

Professional Experience

Division Manager PCAM – Orange County, CA

April 1995 – March 2020

• Directed daily operations across multiple locations, leading 100+ employees and ensuring compliance with state regulations.

• Recruited, trained, and supervised hundreds of staff, improving retention rates and building high-performing teams.

• Negotiated vendor contracts and managed budgets, achieving cost savings while maintaining service excellence.

• Spearheaded new business development, securing contracts that expanded organizational footprint.

• Introduced new software and data systems to streamline scheduling, reporting, and logistics, reducing inefficiencies.

• Oversaw transportation division, ensuring compliance with California inspections and regulations.

Substitute Teacher Orange County, CA

March 2023 – Present

• Adapt to diverse classroom environments, maintaining student engagement and ensuring positive learning outcomes.

• Build strong communication with students, staff, and parents, fostering collaborative educational experiences.

Tech Support Specialist Irvine, CA

September 2022 – February 2023

• Delivered technical support for hosting, DNS, and CRM platforms, improving user satisfaction.

• Trained clients on content management and website editing, enhancing digital literacy and efficiency.

Loan Signing Agent (Independent Contractor) Orange County, CA May 2018 – Present

• Coordinate mortgage and title signings, ensuring legal compliance and accuracy of documentation.

• Provide a professional client experience, building trust with diverse populations and strengthening stakeholder relationships.

Education & Certifications

• Postgraduate Program in Data Science & Business Analytics University of Texas, McCombs School of Business

• BA in Human Services, Counseling California State University, Fullerton • Google Data Analytics Professional Certificate (2023)

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