Office Assistant Manager

Angela Stratton

Server

Saint Augustine, FL ***** +119********* ****************@*****.***

Professional Summary

Versatile bartender and server with 15+ years of experience in the food and beverage industry, specializing in customer service and inventory management. Proven track record of enhancing guest experiences through exceptional service and upselling strategies, resulting in increased average check sizes. Skilled in training and mentoring staff, maintaining compliance with health regulations, and organizing successful events to attract new customers. Currently pursuing a Bachelor's in Accounting to further enhance operational efficiency. Work Experience

Server

Denny's Saint Augustine, FL

May 2012 to March 2016

Customer service

Food prep

Cashier/ credit cards

Expiditing

Bartender/Server

Floating Bartender Miami Beach, FL

June 2002 to April 2015

• Crafted and served a wide variety of cocktails, beers, and wines to patrons in a fast-paced bar environment

• Maintained cleanliness and organization of the bar area, ensuring compliance with health and safety regulations

• Efficiently handled cash transactions and accurately processed payments using POS system

• Managed inventory levels by monitoring stock levels, placing orders for supplies, and conducting regular audits

• Provided exceptional customer service by engaging with guests in a friendly manner and anticipating their needs

• Implemented upselling strategies resulting in an increase in average check size by XX%

• Organized special events such as themed nights or live music performances to attract new customers

• Resolved customer complaints promptly and effectively to maintain high levels of satisfaction

• Participated in monthly team meetings to discuss new promotions or menu changes Office Assistant

Vinnies Pizza Coconut Creek, FL

July 2009 to January 2015

Purchasing product

Payroll

Staffing/ schedules

Deposits

Office Assistant

Unlimited Edition Deerfield Beach, FL

September 1997 to February 2009

Front office management

Payroll

Input of daily schedules

And daily log of merchandise sold and inventory

Purchasing

I also was in the top 5% of sales when I was on the floor. And in recruiting new athletes to join our team for promoting Overnight Hotel Manager/Head Housekeeper

Monson Motor Lodge inn Saint Augustine, FL

April 1992 to November 2001

• Maintained cleanliness and tidiness of assigned rooms, ensuring a comfortable and welcoming environment for guests

• Implemented efficient cleaning techniques to complete tasks in a timely manner while maintaining quality results

• Collaborated with the front desk team to prioritize room assignments based on guest preferences and special requests

• Responded promptly to guest inquiries or concerns regarding housekeeping services, resolving issues effectively

• Followed established safety procedures when handling cleaning chemicals and equipment to maintain a safe working environment

• Inspected rooms after cleaning to ensure all areas were properly sanitized and maintained according to hotel standards

• Assisted with the training of new housekeeping staff members on proper cleaning techniques and hotel policies

• Managed inventory levels of cleaning supplies by monitoring usage patterns and submitting purchase orders as needed

• Coordinated with maintenance department for repairs or replacements of damaged furniture or fixtures in guest rooms

• Adhered strictly to confidentiality guidelines when entering occupied rooms or handling personal belongings left behind by guests

• Implemented eco-friendly practices such as using environmentally friendly cleaning products or implementing linen reuse programs

• Received recognition from management for consistently achieving high scores on cleanliness inspections conducted by supervisors

• Trained and mentored new housekeeping staff members on best practices for efficient cleaning techniques and customer service

• Coordinated with maintenance team to promptly address any repairs or maintenance issues in guest rooms

• Performed deep-cleaning tasks on a regular basis to maintain high standards of cleanliness throughout the hotel premises

• Utilized effective communication skills when interacting with guests or colleagues, ensuring clear understanding of expectations

• Investigated complaints related to housekeeping services promptly, taking appropriate actions to resolve issues satisfactorily

Server/Front Desk/housekeeper

Monson Motor Lodge inn Saint Augustine, FL

April 1991 to January 1993

I started as a server at for breakfast on the weekends and would also clean rooms wash laundry. Detail and customer service. At night I would work in the front office. Customer service. Running credit cards. Booking rooms. Check in and check out service.

Education

accounting (Bachelor's)

Herzing University Saint Augustine, FL

March 2025 to Present

Skills

Purchasing Bartending Serving Experience Serving Front Desk Sales Restaurant Experience Food industry Filing Basic math Catering Cooking Microsoft Word Microsoft Office Office Management Training Food service Customer Service POS Organizational Skills Certifications and Licenses

food handler certificate

Additional Information

Authorized to work in the US for any employer

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