IT Support & Network Administrator

NP RIKSI AHAMED

IT SUPPORT NETWORK SUPPORT SYSTEM ADMINISTRATOR

MOBILE NO +974-******** E-MAIL - **************@*****.*** LinkedIn- https://www.linkedin.com/in/riksiahamed PROFILE SUMMARY

IT Support Engineer and System Administrator with 4+ years of experience delivering Level 1–2 technical support, system administration, and network operations in enterprise environments. Strong expertise in Active Directory, Microsoft 365, Windows 10/11, LAN/WAN networking, TCP/IP, DNS, DHCP, VPN, firewalls, and hardware/software troubleshooting. Proven ability to resolve incidents within SLA, manage user access, maintain system security, and support business continuity. Seeking to contribute technical expertise in a fast-paced IT support role. WORKING EXPERIENCES

Network Administrator Integrated National Logistics - Dubai, UAE Feb 2024 – Oct 2025

• Provide user support for network-related issues.

• Maintain and monitor network infrastructure (routers, switches, firewalls).

• Troubleshoot network issues and provide technical support for hardware and software problems.

• Ensure network security through firewalls, VPNs, and security protocols.

• Managed and maintained databases using SQL / Oracle

• Assisted in troubleshooting and supporting .NET-based applications

• Supported testing and deployment of mobile applications IT Support Dialog Axiata PLC - Colombo, Sri Lanka Jan 2023 – Jan 2024

• Provide technical support for hardware and software issues across the organization.

• Install, configure, and maintain computer systems, printers, and other IT equipment.

• Manage user accounts, permissions, and access rights in Active Directory.

• Assist with system backups, software updates, and security patches.

• Handled ERP-related IT support issues (login errors, permission issues, system access). Junior IT Executive RS Engineering Construction, Kalmunai, Sri Lanka Sep 2021 – Jan 2023

• Managing user accounts, email systems, and access permissions (Active Directory / Microsoft 365).

• Managing day-to-day IT operations and ensuring the smooth functioning of all IT systems.

• Providing technical support for hardware, software, and network issues.

• Installing, configuring, and maintaining desktops and laptops. TECHNICAL SKILLS

• IT Support & Help Desk Operations.

• Active Directory & Microsoft 365.

• Windows 10/11, Basic Windows Server.

• TCP/IP, DNS, DHCP, LAN/WAN.

• Routers, Switches, Firewalls.

• VPN, Network Security Basics.

• Hardware & Software Troubleshooting.

• Backup Monitoring & Recovery.

• Incident & Ticket Management

• Document IT incidents, resolutions, and maintain accurate records of IT assets.

• Assist in maintaining biometric attendance systems,CCTV, and other service center IT equipment. EDUCATION

• BEng (Hons) Computer Networking and Cloud Security, London Metropolitan University.

• BTEC Higher National Diploma (HND) in Computing, specialized in Network Engineering – Pearson.

• NVQ Level 3 Computer Applications Assistant – NYSC.

• Advanced Diploma in Computer Studies, MS Office Packages (MS Word & MS Excel), Operating System, Internet & Email.

• CCNA, Linux Advanced Administration, in addition to Network and Hardware Engineering. PERSONAL SUMMARY

Name: NP Riksi Ahamed

Mobile: +974-********

Location: Qatar

Nationality: Sri Lankan

ID Status : Valid QID

Visa Status: Valid Qatar Work Visa

Languages: English, Tamil, Malayalam, Sinhala

I hereby confirm that the information provided above is accurate and complete to the best of my knowledge. Riksi Ahamed.

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