Restaurant Multi-Unit Management Leader

Jorge A. Anaya-Lopez

***** *.*. ***** ****** Lane East

Miami, Fl., 33176

*****.**********@*****.***

786-***-**** mobile

Work Experience

**/**-******* ****** *** Harbour

Manager

** ******* in sales, Stephen Starr restaurant in tony Bal Harbour, Fl.

AOR Maite D’ & Host team of 12, Server Assistant team of 22, Schedules, Standard Operating Procedures, training, coaching & counseling

Special Events Coordinator, BEO’s, operations & logistics for on and off premise events, billing

Secret Shopper training

Staff Development

Health & Safety standards & training

11/14-10/16 Thompson Miami Beach

GM Seagrape Restaurant, GM 1930’s House Craft Cocktail Bungalow & GM 24 Hour In Room Dining

All menus by James Beard Award Winning

Chef Michelle Bernstein

Pre Opening Team Member

24 Hour Operation

6.5 million in sales

Direct a Staff of 5 Managers and 55 Staff Members

Creation and Implementation of Training Program and Testing for Managers and Staff Members

Banquet & Catering Events; Seagrape & 1930’s House

1/13-11/14 The Standard Hotel & Spa Miami

F&B Director directly responsible for

155 Seat Bayside Waterfront Restaurant, 75 Seat Bar & Lounge Area, 300 Lounge Chair Pool Area, Specialty Juice Café, 100 Hotel Room In Room Dining Services, Amenities & Mini Bar. Special Events Space & Parties for up to 600 Guests.

8 Million in Sales

Managed a staff of 4 managers and 65 hourly employees

Decrease of Overtime by 14% from previous year

Decrease of Employee turn over rate by 11%

Decreased number of full time employees by 6%

Initiated new training program for managers and staff

Increased Market Matrix/Clarabridge Guest Satisfaction survey to 90% satisfaction from 78%. Top 5% in company.

Increased secret Shopper reports scores to 90% on all F&B outlets from 72%. Top 10% in company

Implemented new Catering Menus and Catering Sales Practices which increased sales by 23% in one year.

Implemented Saturday & Sunday Brunch Services. Increased sales by 14%

08/08-1/13 Director of Operations for Chef Michelle Bernstein, Inc.

GM Sra. Martinez Restaurant, GM Michelle Bernstein Catering, GM Crumb on Parchment Design District, Crumb on Parchment Miami Beach & GM Orchid Restaurant “POP UP”

2009 Esquire Magazine, Best New Restaurants in the Country List

2009 Miami New Times, Best New Restaurants, Best Spanish Restaurant, Best Restaurant Trend

2009 Travel & Leisure, 50 Dishes Worth Traveling For

2010 Food Network, Best Thing I Ever Ate

2011 Esquire Magazine, Best Bars in America

5.5 Million in sales

Directed staff of 4 Managers and 65 Team Members

04/05-08/08 Click Events and Promotions

Miami, Fl.

Owner and President

Off Premise Catering and Event Planning

Off Premise Catering Producer for Michy’s, Talula, Ortanique on the Mile & Chispa Restaurant & Bar

Art Basel Events 05’, 06’, 07’ Wynwood & Miami Beach

Dine Around’s Miami Beach, Coral Gables and Coconut Grove

Private Weddings, Anniversaries & Birthday Parties

Consultant Raleigh Hotel, Jeannetti’s Catering, Talula, Havana 1900, El Carajo & Fine Dining Guide and Destinations

01/02-04/05 Chispa Restaurant & Bar

Coral Gables, Fl. & Doral, Fl.

Director of Catering-Multi Unit, Floor Manager

Hi-Volume, Upscale, Critically Acclaimed

240 Seat Restaurant

Chef Adam Votaw and Robin Haas

2005/2006 AAA Four Diamond Award Restaurant

2005 Sun-Sentinel, 100 Best Restaurants in South Florida

2005 Miami New Times, Best Place to take Out-of-Towners

2005 Nations Restaurant News, Hot 100 Concepts

2006 Zagat, Excellent Rating

Doubled Catering Food Sales & Tripled Catering Liquor Sales. Tripled Off-Premise Catering Sales

Opened Second Restaurant, Chispa Doral. Set up Catering Program. Trained and Managed Assistant Catering Manager

Education

Florida State University, Tallahassee, Fl.

Bachelor of Arts, August 1990

Major: Media Studies, Minor: Humanities

Member National Gold Key Honor Society

Member Distributive Education Clubs of America

Member Outstanding College Students of America

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