Customer Service & Project Leader with Stakeholder Focus

ANNIE JEAN-BAPTISTE

508-***-****/*******@*****.***

Innovative professional with career and social development knowledge. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, and providing customized solutions to build loyalty. Knowledgeable and dedicated customer service professional with extensive experience. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and

contribute to company success. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

SKILLS

Project Management

Telecommunications

Accounting

Computer Science

Data Analysis

Cybersecurity

Interpersonal Skills

Budgeting

Time Management

Networking

Creativity

Team Player

Flexibility

Communication

Detail Oriented

Accuracy and Precision

Mentorship

Active Listening

Analytical Skills

Adaptability

Leadership

EXPERIENCE

Provisioning Assistant Manager/ Granite Telecommunications- Quincy, ALA 01/2007 - Present

Assign duties or responsibilities to project personnel.

Communicate with key stakeholders to determine project requirements and objectives.

Confer with project personnel to identify and resolve problems.

Create project status presentations for delivery to customers or project personnel.

Develop or update project plans including information such as objectives, technologies, schedules, funding, and staffing.

Identify project needs such as resources, staff, or finances by reviewing project objectives and schedules.

Identify, review, or select vendors or consultants to meet project needs.

Monitor the performance of project team members to provide performance feedback.

Negotiate with project stakeholders or suppliers to obtain resources or materials.

Plan, schedule, or coordinate project activities to meet deadlines.

Financial Services Representative/M&T Bank- New York, NY 07/2003 — 01/2007

Compiled information about new accounts, enter account information into computers, and file related forms or other documents.

Collected and record customer deposits and fees and issue receipts, using computers.

Answered customers' questions and explain available services, such as deposit accounts, bonds, and securities.

Interviewed customers to obtain information needed for opening accounts or renting safe-deposit boxes.

Referred customers to appropriate bank personnel to meet their financial needs.

Investigated and correct errors upon customers' request, according to customer and bank records.

Executed wire transfers of funds.

Issued initial and replacement safe-deposit keys to customers and admit customers to vaults.

Obtained credit records from reporting agencies.

Scheduled repairs for locks on safe-deposit boxes.

Performed foreign currency transactions and sell traveler's checks.

Duplicated records for distribution to branch offices.

EDUCATION & CERTIFICATIONS

B.S in Mathematics - Long Island University Brookly, NY

Course Work in Computer Science - Western New England College Springfield, MA

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