Senior Software Engineer Full-Stack, AIOps, and IT Infra Lead

Carlos David Arciniegas Velasquez

Caracas, Venezuela

***********@*****.*** +58-424-******* / +58-212-******* Professional Summary

Highly skilled and results-oriented Software Engineer with over 7 years of experience in full-stack development, database administration, and server management. Proven track record in leading technical teams and coordinating complex software lifecycles for the GICS project. Expert in process automation, Level 3 technical support, and infrastructure maintenance across Unix, Linux, and Solaris environments. Adept at bridging technical execution with client requirements to deliver high-impact enterprise solutions through exceptional service and communication. Education

Universidad Catolica Andres Bello Caracas, Venezuela Bachelor's Degree in Computer Engineering (Final Semester) U.E. Colegio Luz de Caracas Caracas, Venezuela

Bachelor in Science

Courses and Certifications

- CCNA 1-4: Routing and Switching CISCO FUNDANET (2014-2016)

- Entrepreneurship Course Certificate CISCO FUNDANET (2016) Professional Experience

DC4 Professional Developer / Database Specialist

XOREX March 2023 - Present

- Lead and coordinate the development team for the GICS project, establishing technical standards and ensuring project milestones.

- Act as the primary technical point of contact for customer support, providing dedicated guidance and troubleshooting for enterprise clients.

- Directly manage technical relationships with key account stakeholders, ensuring high levels of satisfaction through empathetic and clear communication.

- Resolve high-priority client-reported software issues, ensuring rapid resolution times and maintaining high levels of customer satisfaction.

- Administer high-availability project servers and direct the continuous development and optimization of core applications.

- Design and implement automation scripts to reduce manual overhead and improve system reliability. Application Developer & 3rd Level Support

Ericsson Venezuela February 2019 - February 2023

- Served as the lead systems consultant for the GICS project, overseeing complex application development and maintenance.

- Managed and optimized critical server infrastructure while leading the technical coordination of the development team.

- Facilitated clear communication and reporting for project tracking directly with the client.

- Developed innovative automation solutions for operational tasks and provided high-level Tier 3 troubleshooting. Carlos David Arciniegas Velasquez

Caracas, Venezuela

***********@*****.*** +58-424-******* / +58-212-******* Second Level Operations - Application Developer

Ericsson Venezuela November 2018 - February 2019

- Developed and maintained GICS project applications while ensuring infrastructure stability through proactive server administration.

Second Level Operations - Unix Specialist

Ericsson Venezuela February 2018 - November 2018

- Executed comprehensive monitoring and administration of Unix, Linux, and Solaris servers for the Midrange Project. Backup & Recovery Specialist

Ericsson Venezuela / ASAP Venezuela October 2017 - February 2018

- Monitored critical backups and managed server-side recovery operations for the Midrange Project to ensure data integrity.

Skills

Professional Qualities & Client Relations:

- Team Leadership & Mentoring: Leading technical teams to meet standards and project milestones.

- Client Relationship & Success: Dedicated to managing enterprise relationships by translating business requirements into technical solutions with a customer-centric approach.

- Advanced Client Support & Professional Relations: Proven ability to handle high-level client interactions, ensuring professional, empathetic, and clear communication even in critical situations.

- Stakeholder Management: Extensive experience acting as the bridge between technical execution and client expectations to ensure satisfaction and long-term loyalty.

- Enterprise-Level Troubleshooting: Expert guidance and direct support for complex software architectures.

- Incident & SLA Management: Handling high-priority client issues under strict timelines to guarantee service continuity.

- Process Optimization: Implementing solutions to improve operational efficiency. Technical Expertise:

- Programming: C++, C#, Java, Ruby, PHP, Javascript, React.js, Node.js, Python.

- Frameworks & Tools: Symfony, Ruby on Rails, Laravel, Git (GitLab, GitHub).

- Web & Infrastructure: HTML, CSS, Bootstrap, Apache, SOAP, Rest API.

- Databases & OS: Oracle, MySQL, PostgreSQL, Unix, Linux, Solaris. Languages

- Spanish: Native

- English: Advanced (C2 Level)

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