Remote Administrative & IT Support Professional

BETH MURRAY

Climax, MI 269-***-**** ************@*****.***

• Proficient in MS Excel, MS Office, SQL (Oracle), MS Access

• Iterative, customer-focused development. Ability to make incremental changes at a sustainable pace, with a tight feedback loop from the users, and a goal of making their lives easier.

• Clear and diplomatic written and verbal communication. Constant focus on improvement and efficiency, providing context for non-technical stakeholders, and involving all appropriate parties in planning and decision-making. Human Resources Administrative Assistant, Kalamazoo Defender 2024-2025 Non-Profit Public Defender Office

• Posted job openings across multiple platforms, ensuring consistent employer branding and broad candidate reach.

• Coordinated interview schedules between candidates and hiring managers, optimizing calendar availability and enhancing the candidate experience.

• Served as a liaison for internship programs, facilitating communication between interns and departmental teams to enhance the internship experience.

• Maintained and organized digital personnel files, including processing new hire paperwork and managing employee benefit changes with strict confidentiality.

• Processed and documented payroll-related reports, and contractor payments, ensuring accuracy and compliance with organizational policies.

• Supported the emotional and mental well-being of staff by coordinating employee appreciation efforts. Implementation Consultant, R1 RCM Inc.

Revenue Cycle Management Company

• Gathered customer requirements.

• Designed software based on customer's unique needs.

• Provided on-site and remote support as needed during system Go-Live. 2022 – 2023

Software Developer, Collins Consulting Inc. 2014 – 2020 Contract company for Defense Logistics Agency, Disposition Integration Web team

• Full-stack development using C#, ASP.NET, JavaScript, HTML, Oracle PL/SQL, Team Foundation Server (TFS)

• Contributed to a long-term project on an application with 35,000 global users, spanning the entire Software Development Lifecycle, including specifications, technical design, UI design, implementation, and testing

• Implemented sustainment and bug fixes for multiple DIW applications using both front-end and back-end technologies, including updates for UX and Section 508 Accessibility compliance and security vulnerabilities

• Maintained payment application with MS Access front end and Oracle database back end

• Devised a plan and implemented new processing procedures to reconcile over 725,000 property records recovering approximately $1M from inaccurate initial processing

• Analyzed functional specifications, applying them to the design development and implementation of useful app software

Senior Developer, WT Chen, Incorporated 2000 – 2014 Contract company for Defense Logistics Agency, Disposition Integration Web team

• Created reports using SQL Server Reporting Services

• Designed, deployed, and maintained an MS Access application for tracking tasking, delivery, acceptance, and closure letters along with several reports used by the coordinator and the Contracting Office Representative. Security features were applied to restrict unauthorized access and to protect database integrity.

• Established lead role in application sustainment for ASP.Net framework web applications written in C#

• Configuration management support for the release of client-server software 100% error-free. Buyer, Parker Aerospace Abex NWL 1997 – 1998

Aerospace company

• Prepared detailed purchase requisitions, RFQ's, and purchase orders resulting in delivery of correct components.

• Acquired required materials from 67 vendors to manage inventory and meet production schedules

• Member of the Supplier Support Group. Frequent oral and written correspondence with suppliers to ensure adequate supplies were available and improve vendor relations

• Amended dock dates in the AMAPS system for improved parts tracking Technical Documentation Technician, Kellogg Company 1986 – 1996 Cereal manufacturer

• Maintained three VAX databases for the Information Retrieval system

• Coordinated task force to implement the conversion of manual drawings to CADD

• Created a technical user’s manual for the engineering department. Trained engineers on the Information Retrieval system

• Managed all engineering documentation including 250,000 drawings for efficient retrieval as well as confidential files for the research department

• Managed temporary staff

Education:

BBA in Computer Information Systems, Western Michigan University

• Quantitative Methods for IS, Application CIS Development Project, Information Systems Analysis/Design, C++ programming

• Internship writing application to track livestock from weigh-in through shows and sales for the Kalamazoo County 4-H program

AA in Accounting, Kellogg Community College

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