Compassionate CNA with Patient-Centered Care

FARZANA HASSAN

Sacramento, CA ***** 732-***-**** ************@*****.***

Compassionate healthcare professional dedicated to delivering exceptional care and addressing patient needs with empathy and precision. Proven ability to collaborate seamlessly with medical staff while thriving in fast-paced, dynamic healthcare environments. Reliable team player committed to achieving optimal patient outcomes through meticulous attention to detail and a patient-centered approach. Passionate about fostering a supportive atmosphere that enhances the overall patient experience.

• Effective leadership • Proficient in computer applications

• Direct patient support • Medical terminology

• Effective communication • Customer service

• Experienced with Microsoft Office applications • Effective time management

• Compassion and empathy • Electronic health records expertise

• Cultural competency

Certified Nursing Assistant - CNA, 08/2024 - 12/2024 Pine Creek Care Center – Roseville, CA

Facilitated smooth patient admissions by efficiently collecting necessary information. Achieved accurate health assessments through diligent monitoring of vital signs. Enhanced patient understanding of facility policies and procedures, contributing to a welcoming environment.

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• Streamlined workflow by assessing and prioritizing tasks based on individual patient requirements. Coordinated efforts with interdisciplinary team members to develop and administer customized care plans that address individual patient needs.

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• Provided compassionate care to patients, ensuring comfort and dignity throughout daily activities. Monitored blood pressure, oxygen saturation, and temperature for 10+ residents, immediately reporting abnormalities to the RN.

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PROFESSIONAL SUMMARY

SKILLS

WORK EXPERIENCE

CNA - Certified Nursing Assistant, 06/2024 - 09/2024 Nextaff – Woodland, CA

• Oversaw monitoring of vital signs and communicated any changes or abnormalities to nursing staff. Executed regular sanitization of equipment and enforced proper waste disposal to uphold a clean and safe environment for patients.

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Maintained accurate documentation of patient information in electronic health records (EHR) to support seamless care transitions.

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Engaged with a multidisciplinary team to develop and administer individualized care plans, ensuring comprehensive patient support and well-being.

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Cultivated a supportive environment for patients by addressing their emotional needs and providing empathetic responses.

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Monitored and assessed high-risk individuals to ensure patient safety through effective fall prevention strategies and regular rounding checks.

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• Assisted nursing staff with daily vital signs, tracking blood pressure and glucose for 10+ patients per shift Certified Nursing Assistant (CNA), 07/2022 - 06/2024 University Retirement Community – Davis, CA

• Monitored protocols for medical records management, ensuring strict compliance with HIPAA regulations.

• Executed regular checks on blood pressure, temperature, and heart rate to maintain patient well-being. Guided residents in the preparation process for activities and social programs to enhance participation and enjoyment.

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Supported patients with physical mobility challenges by assisting with bathing, dressing, and toileting tasks.

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Assessed patient conditions for any physical or emotional alterations, promptly relaying observations to medical staff for further action.

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Conducted training sessions for newly hired CNAs, focusing on effective techniques for ensuring quality care delivery.

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Ensured comprehensive and prompt entry of patient data into electronic medical records, facilitating seamless care transitions.

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• Delivered high-quality care to 15+ patients in facility.

• Consistently maintained a 95% or higher patient satisfaction rate in quarterly reviews. Childcare Provider, 06/2021 - 06/2022

Daycare – Sacramento, CA

Designed and implemented interactive activities to promote physical, social, and cognitive growth among young learners.

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• Conducted regular inspections and cleaning of play areas, toys, and equipment to guarantee a hygienic setting.

Consistently maintained a 98% parent satisfaction rate through proactive daily communication, detailed progress reports, and consistent care.

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Developed and implemented a STEM-focused curriculum, leading to a 60% improvement in early math and science comprehension scores for children.

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Monitored and organized office inventory, facilitating efficient purchasing and stocking of essential supplies.

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Utilized Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) for data analysis and presentation development, contributing to improved operational processes.

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Managed comprehensive child record-keeping processes, guaranteeing accuracy in immunization records, emergency contacts, and attendance logs to meet regulatory standards.

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Analyzed client interactions on social media channels, ensuring timely responses to inquiries and feedback.

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• Facilitated effective communication by handling incoming phone calls and emails. Caregiver, 03/2018 - 03/2021

Comfort Keepers – Woodland, CA

Assessed individual needs of elderly clients and provided tailored support to promote comfort and wellbeing.

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Conducted regular assessments of vital signs to ensure timely reporting of changes or concerns to healthcare professionals.

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Executed routine cleaning and organization activities to maintain a hygienic and pleasant living atmosphere for clients.

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• Developed and executed meal plans that adhered to dietary guidelines. Utilized patience and empathy to effectively engage with individuals suffering from cognitive decline or memory loss.

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Engaged in professional development through training sessions and workshops to enhance caregiving capabilities and remain informed on industry standards.

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• Ensured 100% compliance with HIPAA regulations while handling sensitive patient information. Certificate: Peer Support Specialist, Expected in 05/2026 Futuro Health - Sacramento, CA

Certificate : Human Touch Healthcare, 02/2026

Futuro Health - Sacramento, CA

EDUCATION

Diploma: Early Childhood And Child Development, 2008 Penn Foster Career School - Scranton, PA

Bachelor of Arts: Humanities, 1990

University of The Punjab - Pakistan

• Certified Home Health Aide June 2024 to December 2027

• CNA November 2023 to December 2027

• CPR Certification April 2025 to April 2027

• First Aid Certification April 2025 to April 2027

• BLS Certification July 2024 to July 2026

Hindi Urdu

English

CERTIFICATIONS AND LICENSES

LANGUAGES

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