Customer-Focused Support Specialist with Data Expertise

Kamilah Mahon

Springfield, MA ***** **************@*****.*** 413-***-****

Professional Summary

Customer-focused and detail-oriented professional with strong experience in chat-based and technical support roles. Proven ability to handle documentation, customer communication, and multitasking across multiple systems.

Core Skills

● Live Chat Support

● Customer Service

● Data Entry & Document Processing

● CRM Systems & ATS (Advanced Technical Support)

● Attention to Detail & Multitasking

Professional Experience

Sales Agent – Born Free Marketing, Springfield, MA January 2023 – Present

● Assisted customers via chat and phone, providing detailed information on fiber internet services.

● Accurately entered and maintained customer data and orders in internal systems.

● Followed compliance rules and quality standards to ensure consistent service. Fiber Optic Technician – Zebulon Road LLC, Hartford, CT August 2022 – Present

● Documents fiber optic installations and service updates in digital systems.

● Communicates clearly with customers about service procedures and timelines.

● Utilizes mobile applications for efficient field reporting and troubleshooting. Dispatcher – Zebulon Road LLC, Hartford, CT

January 2022 – January 2023

● Managed job tickets, schedules, and inbound calls with a high degree of accuracy.

● Maintained organized digital records to support smooth dispatch operations. Education

High School Diploma – High School of Commerce, Springfield, MA Target Roles

● Chat Support Agent: Specializing in real-time customer assistance and live problem- solving.

● Customer Service Representative: Bringing strong communication and multitasking skills to handle customer inquiries and ensure satisfaction.

● Document Processing Clerk: Leveraging attention to detail and data entry expertise to maintain accurate records and documentation.

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