Experience Banking Operations and Analytics Professional
Resume:
Birhanu Mengist
Addis Ababa-Ethiopia
*******@*****.***
www.linkedin.com/in/birhanu-mengist-ba4165280
PROFESSIONAL SUMMARY
Results-oriented operations and logistics professional with over 7 years of progressive experience across banking, telecommunications, and corporate services environments. Proven background in customer service, operations coordination, fleet management, asset control, and administrative support. Currently serving as a Fleet Coordinator with hands-on experience in logistics planning, vendor coordination, compliance, and reporting. Strong organizational, communication, and problem-solving skills with experience supporting large-scale operations. Motivated to contribute to international development and humanitarian operations. CORE COMPETENCIES
Logistics & Operations Coordination
Fleet & Asset Management
Vendor & Service Provider Coordination
Customer Service Excellence
Inventory & Records Management
Policy & Compliance Monitoring
Reporting & Documentation
Team Coordination & Supervision
ERP / Digital Systems (Banking & Telecom)
MS Office (Word, Excel, PowerPoint)
PROFESSIONAL EXPERIENCE
Fleet Coordinator – Human Resource Function / Facility Department Safaricom Telecommunications Ethiopia
Year – Present (1 Year)
Coordinate and manage organizational fleet operations to support business and field activities.
Plan vehicle allocation, utilization, and movement schedules to ensure efficiency and availability.
Liaise with service providers for vehicle maintenance, repairs, insurance, and inspections.
Monitor fuel usage, mileage, and maintenance costs to support cost control and accountability.
Ensure compliance with organizational policies, safety standards, and regulatory requirements.
Maintain accurate fleet records, reports, and documentation using digital tracking systems.
Support audits and management reporting related to fleet and facility operations.
Retail Center Operation Team Leader (Acting)
Safaricom Telecommunications Ethiopia
6 Months
Provided leadership and supervision to retail center operations during acting assignment.
Coordinated daily operational activities to ensure service continuity and performance targets.
Supported staff scheduling, task allocation, and performance monitoring.
Handled escalated customer issues and ensured timely resolution in line with company standards.
Prepared operational reports and communicated performance updates to management.
Retail Center Operation Coordinator
Safaricom Telecommunications Ethiopia
2.5 Years
Coordinated end-to-end retail center operations, ensuring smooth daily service delivery.
Supported logistics for retail operations including materials, equipment, and asset tracking.
Worked closely with customer service teams, technical units, and management.
Ensured adherence to operational procedures, service quality standards, and compliance requirements.
Compiled operational data, prepared reports, and supported performance improvement initiatives.
Customer Service Officer (Front Maker)
Commercial Bank of Ethiopia
3.5 Years
Delivered frontline banking services including customer onboarding, account services, and inquiries.
Ensured accurate processing of transactions while complying with banking policies and regulations.
Managed customer complaints professionally, maintaining high service quality standards.
Maintained accurate records and supported daily operational reconciliation.
Built strong customer relationships and contributed to branch performance and reputation.
EDUCATION
BA-Degree with in Accounting
Reft Valley University Addis Ababa-Ethiopia
2018
(Add additional certifications or trainings if available) PROFESSIONAL SKILLS
Strong coordination and multitasking ability
Excellent communication and interpersonal skills
High attention to detail and accuracy
Ability to work under pressure and meet deadlines
Experience working in fast-paced, regulated environments
Team player with leadership exposure
LANGUAGES
English –Professional]
Amharic – Native
REFERENCES
Available upon request.
Biniyam Fanta EHOD- Facility & Property
Contact: 251*********
Melaku Mossie- EHOD – Health, safety and wellness
Contact:251*********
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